Assistant Health Center Manager

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”

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This position is located at our new Pittsburg, Kansas Health Center and will be a key team member responsible for opening a new health center. Reporting to the Health Center Manager, the incumbent is responsible for the co-supervision of day-to day clinical operations, supporting high-quality, patient-focused care delivery which includes abortion services. Additionally, the incumbent ensures the efficient flow of clinic operations and provides administrative leadership to all staff and patient service areas. Supports and carries out PPGP’s Mission:  upholding the standard for providing high quality sexual and reproductive health care; providing education that promotes informed proud and authentic sexuality; changing the culture through proactive advocacy to ensure equality in reproductive and sexual decision-making.

Work Week - 37.5 hours

Starting Range: $49,000 - $60,000 annual salary based on experience

• Initially will be a member of the startup team which includes facilities, risk management, human resources, and health services administration members to finalize and execute the health center opening plan.
• Oversees all front office business functions, including outstanding customer service delivery, the completion of insurance verifications, and manages in-office billing and fee collections.
• Creates a culture of exceptional customer service by continually exceeding patient expectations, properly maintaining and cultivating positive relationships with patients, clinicians and fellow employees.
• Learns and performs all duties of clinic support staff and helps cover in the event of absences.
• Monitors health center flow and strives to maximize efficiencies and productivity.
• Ensures accurate completion of health center records and coordinates documentation.
• Responds to questions from patients and insurance companies regarding patient visits and billing.
• Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI).
• In absence of the Health Center Manager, ensures that the Medical Director, Vice President of Health Services, and Director of Compliance and Quality Risk Management, and other medical management teams as needed, are aware of health center incidents and/or occurrences. Ensures health center staff understand and comply with reporting guidelines.
• Periodically completes monthly chart audits and turns the report in by close of business Friday, the first week of the following month.
• Assures staff and company compliance with all local, state and federal laws and regulations relating to care delivery.
• Achieves clinic goals and objectives including financial, customer service and productivity.
• In the absence of the health center manager, manages daily activities of a health care team that includes RN’s, LPN’s and clinic support staff.  Monitors patient flow and maximizes efficiencies and productivity by adjusting workflow and staffing.  Integrates front office operations with the patient service areas to deliver superior patient experience.
• In manager's absence, conducts daily staff huddles periodic staff meetings and one-on-ones meetings to insure everyone is informed and current on affiliate news and performance expectations. 
• Effectively models positive customer services and is responsive to patient needs and concerns.  Assesses and addresses patient complaints and provides appropriate referrals including but not limited to knowing when to escalate complaints within the organization and to whom.  Takes remedial action when appropriate.
• Ensures accurate completion of patient visit records and manages documentation.
• Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any per­son currently or formerly receiving services from PPGP.

• Change Orientation - Maintains a positive attitude toward change and appreciates the opportunities that change presents.
• Teamwork - Cooperates actively and effectively with others in the pursuit of common goals.
• Quality Focus - Ensures all aspects of work are completed correctly and free from error.
• Interpersonal Orientation - Strives to understand others’ feelings and treats others with empathy, care, compassion, and respect.
• Coaching and Developing Talent - Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential.
• Decision Making - Evaluates data and courses of action using an unbiased and rational approach and makes timely decisions that are well-reasoned and effective.
• Motivating Others - Conveys a sense of purpose and enthusiasm that engages others and creates and an environment where people are inspired to do their best.
• DEI -Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for team members, and participating in affiliate initiatives.

• Required
• Bachelor’s Degree and one to two years related experience and/or equivalent combination of education and experience.
• Supervisory experience in a health or clinical health care settings
• Familiarity with medical terminology, experience with high-volume medical or clinical practice environments in which customer service and satisfaction are priorities
• Preferred
• Administrative experience in an ambulatory surgical center or reproductive health services clinic, hospital or other related clinical setting, and two years supervisory experience

Health Center operates 5 days per week.

Work Week - 4 days, 37.5 hours

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Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:

·         Demonstrate and Expect Transparency and Accountability

·         Educate and Support the Development of our PPGP community

·         Practice Effective Communication

·         Foster Trust by Being Responsive to the Needs of our PPGP community

·         Demonstrate the Use of Inclusive Practices

·         Display the Ability to Cultivate Belonging

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA .

THE WORK OF PPGP

Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.

PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.

PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA identifying individuals, people with disabilities and other underrepresented groups to apply.