Customer service coordinator

Customer Service Coordinator (CSC1)

FULL-TIME

$19 / hr, plus $1250 new hire bonus, see details below

• Process customer’s orders into AS400 system.
• Track and review orders from order entry through to delivery, using various reports.
• Create new product codes and other data in system as needed to support customers.
• Respond to inquiries in a timely manner with accuracy and friendliness.
• Set up new customer information and route for approval and handling.
• Enter sample requests and follow up on status as needed.
• Review and handle any issues or problems with assigned accounts.
• Review and take action on daily reports as needed.
• Follow company procedures to ensure company’s direction is sustained.
• Ensure proper approvals are obtained and escalation of issues is done to handle problems in a

timely and efficient manner.

• Special projects as deemed necessary by business demands.
• Additional functions that may become necessary based on business demands
• Process orders and sample requests into system for assigned accounts.
• Create new product codes and other data as needed to support customers.
• Review and act on daily open orders reports to proactively track inventory and order shipment status.
• Review order entry so that any errors on pay terms, sales reps, ship sites, etc. can be corrected immediately.
• Review and act on backorders reports to maintain a clear and current shipment backlog.
• Review shipment delay report for proper coding and take action on exceptions for improvement.
• Submit backorders for close and cancel in the system as required per procedures.
• Review fill rate report and provide feedback and actions for improvement on any fill rate under 95%.
• Review and take action on product all set reports.
• Review and handle all credit hold reports and issues.
• Review and resolve completely carrier emails & problems.
• Review and resolve completely customers and sales department inquiries and issues.
• Review and follow up on sample requests to ensure timely shipment and business potential.
• Setup of new EDI programs, review and correct EDI orders and invoice errors.
• Resolve questions & problems for any internal issues or departments.
• Review and resolve shipping issues.
• Prepare and route New Account Forms, Order Revision Notices, Repack Forms, Min Max Forms and other forms as directed by managers or trainers.
• Prepare, route and follow up on RSA’s.
• File, review, and follow up on claims for proper documents, notes, resolution and closing within 3 weeks target.
• Resolve denied claims with customer as requested and confirm repayment.
• Ensure all record retention is maintained as current and not missing or behind for orders or claims.
• Uphold department and team spirit and enthusiasm by participating or taking the lead in company events or department events.
• Special projects as assigned by Management

BOS-03 WS-03 WS-TC

Schedule

Shift start : 8 : 00AM

Shift length : 8 hours

Benefits

• Health, dental, vision insurance
• Paid time off
• 401(k) plan

Qualifications

• Must pass drug screen (cannabis excluded)
• Must pass background check
• Can lift 20 lbs
• Must be at least 20 years old
• 1-3 years of relevant corporate work experience preferred- Excellent skills with MS Office emails, and excel- Ability to pick up on AS400 system functions to perform job duties- Completion of all assigned IMS training modules- Training and understanding of AS400 system

$1250 new hire incentive

This bonus will be paid out in 3 separate installments ( 3 months, 9 months and 1 year )

Last updated : 2024-06-10

Salary : $19