What are the responsibilities and job description for the Help desk position at Plastipak Holdings?
We are seeking a Help Desk Representative who is looking for an opportunity to multi-task and thrive in a fast-paced work environment.
You will have the chance to interact with all levels and departments within our company, ultimately providing technical advice and support to users and undertaking a technical troubleshooting role.
You Will :
- Provide first level support for all systems and ensure appropriate escalation to specialist teams.
- Support users within a particular area and aim to maintain an environment that enables them to perform their own role efficiently.
- React to reported problems in a manner which keeps disruption to a minimum ensuring the user is kept up to date as to the status of any problems they have.
- Work on assignments that are semi-routine in nature where ability to recognize deviation from accepted practices is required.
- Ensure faults are identified and repaired in accordance with all relevant health and safety regulations.
- Ensure repaired equipment is tested and performs to an agreed standard.
You Have :
- Ability to work Nights, Weekends and Holidays required.
- Excellent customer service skills that could assist non-technical users in a professional and friendly manner.
- PC literate with a good working knowledge of Microsoft Office and Outlook required.
- Experience with Windows 7, XP, Vista and / or Windows 10 required.
- Understanding of LAN and Networking concepts preferred.
- Web programming experience (JavaScript, VBScript, HTML, PHP, C, C , CSS, XML, and SQL) preferred.
- Troubleshoot computer related issues over the phone locally and to remote locations.
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Last updated : 2024-03-24
