Job Posting for Night Auditor (Springhill Suites by Marriott Amarillo) at Platinum Companies
Job Profile Summary:
The Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotels and hotel outlets including Food & Beverage as well as for continuing effort to deliver outstanding guest service and financial profitability. The Night Auditor should possess a professional warm & welcoming demeanor, must be a self-starter able to work along and multi-task in a fast-paced environment. Possess technical knowledge and aptitude. Excellent communication skills are essential in order to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:
Adhere to Platinum Management Services, LLC. and Brand specific standards
Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates
Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards
Promote the property through goodwill, courtesy and a positive attitude
Maintain thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events
Be proficient in all front desk and guest service operations.
Be proficient in housekeeping operations particularly laundry tasks of operating machines, sorting, washing, drying and folding clothes and linens
Anticipate and address guests’ service needs, assist individuals with disabilities
Handle guest complaints and comments efficiently and courteously. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
Calculate account balances and submits to accounting. Processes reservation advance deposits from receipt of reservation information to depositing and logging all monies. Performs all Front Desk duties including check-in, check-out and cashier procedures in a proper and efficient manner
Follow proper audit procedures to balance daily revenue and expense transactions, identifies the causes of out-of-balance situations in a timely manner, produces various reports for management and takes initiative to correct errors to prevent reoccurrence
Ensure that all charges have been properly posted to the appropriate guest folio or master account, balanced and all supporting documentation is attached.
Reconcile all charges to the ledger
Answer the telephone efficiently and pleasantly within three rings and with correct greeting per Company standards
Take each available opportunity to upsell hotel services, facilities and outlets
Enter wakeup calls accurately and immediately
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
Report loss prevention/security of any guest reports or theft to management
Report and record accidents, injuries and unsafe work conditions to management
Coordinate with maintenance department on any guest reported or observed problems
Stock, the pantry/suite/gift shop: Assist with Breakfast setup
Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential
Qualifications & Requirements:
Excellent verbal and communication skills required.
Professional appearance and grooming must be adhered to at all times. Uniforms must be worn according to Company and Brand standards.
Proficient in English. Bi-lingual a plus
Ability to attend and complete job and Brand training
Ability to attain and maintain ServSafe/Food handler/Server permit for Food and Beverage preparation and serving. Beverages may be inclusive of alcohol - location specific.
Self-starter with effective leadership skills
Proficient with current technologies and software inclusive of business applications PMS, POS, MICROS (ERP a ) etc
Knowledge of basic accounting functions
Clean Motor Vehicle Report (MVR) in order to drive property transportation vehicle. (If applicable at your location)
Must be available to Work nights and a flexible schedule
Reliable and able to work alone
Have an outgoing personality
Maintain professionalism at all times
Stand for an extended period of time
Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance
Previous Front Desk experience in hospitality experience preferred
High School Diploma required; college degree a plus
To perform this job successfully, an individual must be able to perform duties and meet requirements satisfactorily
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