What are the responsibilities and job description for the PHONE/CUSTOMER SERVICE position at platte floral?
Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Analyze customer inquiries and provide appropriate solutions or recommendations
- Assist customers with product information, pricing, and order processing
- Perform data entry tasks accurately and efficiently
- Upsell products or services to maximize sales opportunities
- Communicate effectively with customers to ensure their needs are met
- Make outbound calls to follow up on customer inquiries or resolve issues
- Handle customer complaints or concerns with professionalism and empathy
Requirements:
- Fluent in English and Spanish (Bilingual)
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Proficient in data entry and computer skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- MUST BE ABLE TO STAND 8 HRS A DAY ONYOUR FEET. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you. Apply now to join our dynamic team .
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Ability to Relocate:
- Colorado Springs, CO 80909: Relocate before starting work (Required)
Work Location: In person