Job Posting for Front Desk Associate/Night Auditor at Pleasant Valley Hospitality Group
A Front Desk Agent / Front Desk Supervisor is responsible for assisting in the direction and administration of Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
RESPONSIBILITIES:
To be thoroughly acquainted with all check-in policies and procedures.
To be experienced with various guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities and offerings.
To understand the influence and importance of all departments on the Front Desk.
Responsible for the training of new guest service representatives.
Must be familiar with shift checklist and be able to run the desk in absence of the Manager.
Understand and be able to perform rooms control duties.
Broad knowledge of frontend, keycard and backend systems.
Familiar with all reservation special packages.
Understand all emergency procedures.
Cover shifts when needed.
QUALIFICATIONS:
Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required.
Previous cash handling experience required
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to work cohesively with co-workers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly, quickly and make concise decisions
Ability to prioritize, organize and follow up
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Developed computer proficiencies
Able to work with management on special projects.
Able to set priorities for the front office team and provide feedback to others that enhances performance.
Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
Ability to teach employees importance of, and how to greet guests and courteously solve requests
Must be able to work a variety of shifts and cover call outs when needed, including weekends and holidays
Must have an open schedule with few to no scheduling restrictions.
Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.
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