Sales Lead Coordinator

Sales Lead Coordinator

JOB SUMMARY 

You will be responsible for scheduling Sales leads and scheduling installations for the Install Team.

The S.L.I.C position is the pocket protector for the install department!  

ACCOUNTABILITIES

• Efficiently and effectively plan and route sales technicians to calls based on technician availability and skillsets.
• Promptly responds to Sales & Install Technicians’ requests, both by our messaging platform and telephone.
• Contact all customers to confirm appointments, both for Install and Sales leads
• Represents the company professionally, honestly, and ethically in all business matters and concerns.
• Communicate with customers regarding the status of their jobs
• Track, update, schedule projects, pull permits for required jobs 
• Process payments
• Keep accurate records
• Book sold jobs and communicate availability to customers
• Prepare technicians for success.
• Handle customer inquiries and manageable complaints
• Provide information about the products and services
• Document and update customer records based on interactions
• Develop and maintain a knowledge base
• Other tasks as assigned

SKILLS AND ABILITIES

• Previous experience in customer service, sales, dispatching, or other related fields is highly preferred
• Experience in the home service industry preferred
• Ability to build rapport with clients
• Ability to prioritize
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Strong telephone skills
• Highly organized
• Self-motivated
• Google Sheets and Microsoft Office experience
• Service Titan experience preferred

COMMUNICATION & TASKS

Completion of training checklist, QC checklist and routine communications

with the Install Manager. Build out written job standards including safety, craftsmanship and materials.

TRAINING AND CERTIFICATIONS REQUIRED COMPLETION BY END OF YEAR 1

Install Service System, 40 hr OSHA training class, Install Management and Coordination training, & Sales management & Coordinating  

POSITION START TIMELINE

Estimated April. 1st 2022

WORKWEEK

Typical workweek is eight (8) to (10) hour days, five (5) days per week, with regular weekend or evening work per

rotational on-call schedule. 

During peak times and seasonal extreme weather-related events, the position may require long hours and weekend availability by phone.

SHIFT

Start time daily at 6:00am to Approximately 4:00pm

OUR NON-NEGOTIABLES

• Must be honest & ethical
• Must have a strong attention to detail
• Must have a positive attitude and a true interest to personally improve
  

NERDY PERKS

• PTO
  
• Medical, Dental & Vision
• 401(k) with Company Contribution
  
• Growth & Advancement Opportunities

*Plumbing Nerds is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

*All candidates are required to undergo a pre-employment drug screen and employment background checks.