What are the responsibilities and job description for the Dispatcher Lead - Orlando position at PlumbingToday?
Overview
Cool Today is Now Hiring Dispatchers All trades HVAC-Plumbing-Electrical (Orlando location)
Looking to work for a company that puts people first?
Want to enrich your own growth with company paid professional development?
Does a robust benefits package and highly competitive pay sound too good to be true?
What about working in a fun and collaborative environment?
Perhaps 401K match means the most to you?
CoolToday The Lead Dispatcher is responsible for supervision of the dispatch team to ensure operational controls, administrative duties, reporting procedures and systems are in place to effectively manager logistical activity.
Ask yourself : Do I have great problem-solving skills? Am I able to prioritize multiple tasks in a fast-paced environment? Do I manage my time well? Am I detail-oriented with strong organizational skills? Do I approach tasks with enthusiasm? Am I creative when coming up with solutions to challenges? Do I enjoy talking on the phone? Can I provide quality customer service? If so, please consider applying for this HVAC Dispatcher position today!
What's in it For Me?
- Market Value Compensation $22 - $25/hr BOE
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
Responsibilities
What Will I Do?
- Assisting in hiring of new dispatchers.
- Train new onboarded dispatchers.
- Coach existing dispatchers.
- Track monthly dispatchers’ performance.
- Schedule creation.
- PTO approval.
- Daily board review to ensure process is followed and boards are maintained.
- Assistance on phones, emails, chats, boards as needed.
- Daily review of open job report, invoice open report.
- Tracking for monthly dispatch bonus
- Training/Evaluating the dispatch staff and managing performance.
- Directs activity and responsible for accountability of dispatch team.
- Assists in the hiring/onboarding and training of new dispatchers.
- Other Duties as assigned.
Qualifications
Do I have What it Takes?
- Strong organizational skills with the ability to multi-task and prioritize multiple functions while managing work time efficiency.
- High School Diploma or GED preferred
- Mandatory weekends flexibility Full time 40-50 hours per week Monday-Friday, depending on season and demand, weekends needed. Travel as required.
- Minimum 2 years of dispatching experience, preferably in Electrical, HVAC and Plumbing, or a related industry
- Fast paced. Office environment.
- Experience with Service Titan is a plus
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.
Salary : $22 - $25
