Guest Service Agents

PM Hotel Group
Holiday, FL Full Time
POSTED ON 8/24/2022 CLOSED ON 6/4/2023

What are the responsibilities and job description for the Guest Service Agents position at PM Hotel Group?

Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

  • Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
  • You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
  • You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
  • We use a Fosse system very easy to use once you learn it.

Where You’ve Been:

We’re looking for someone with a great attitude and can handle any situation that might come their way. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 20 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Guest Service Advisor
SUNSHINE CAR WASH -
Clearwater, FL
Guest Service Representative
Holiday Inn Express & Suites Port Richey, FL -
Port Richey, FL
Guest Service Advisor
Radiant Express Car Wash -
Tarpon Springs, FL

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Guest Service Agents.

Click the checkbox next to the jobs that you are interested in.

  • Auditing Skill

    • Income Estimation: $32,788 - $43,130
    • Income Estimation: $48,034 - $65,089
  • Budget Administration Skill

    • Income Estimation: $33,531 - $60,996
    • Income Estimation: $42,859 - $58,614
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Guest Service Agents jobs in the Holiday, FL area that may be a better fit.

Guest Service

Church's Chicken | Corporate, Clearwater, FL

Guest Services Representative

Evolution Parking & Guest Services, Clearwater, FL