What are the responsibilities and job description for the Night Auditor, M46 position at PM New Logo?
What You’ll Do:
You will be at the center of the hotel's universe - the front office. You will have the responsibility of leading the front desk team so it runs smoothly and effectively. As a creative and dynamic leader, your passion for hospitality will inspire your team to better cater to guest needs and ensure their return. You will combine business expertise and managerial experience to enhance the ability of your team and provide quality service.
On a daily basis you will be responsible for:
- Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
· Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
· Overseeing and participating in guest registration and check out.
· Managing, training, and scheduling the Front Office staff
· Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
· Acting as a liaison between General Manager and staff
Are you a dependable night owl with a passion for serving others?
As a Guest Service Representative Night Audit, you will be the main point of contact for our overnight guests, helping ensure they have a quiet and comfortable stay. You will play a key role in creating lasting positive memories. You will be responsible for attending to the needs of our guests during their hotel stay, especially during check-in and check-out and balancing the daily revenue and expense transactions.
Who we are: We have a strong, team-based culture where teammates appreciate and respect each other. Our culture, combined with our quality product and focus on serving guests makes our hotel an outstanding place to work. Closing and balancing all hotel accounts and direct bills.Handling guest check-in and check-out in an accurate and efficient manner. Promoting the company's 100% Satisfaction Guarantee.
What We Offer: Competitive WagesPaid Vacation and Sick time, Affordable Health, Dental and Vision401(k) Retirement Plan with Company Contribution Teammate Referral ProgramHotel Discount Program Check-ins at 30, 60, and 90 DaysCareer Growth OpportunitiesSafe and Healthy Work Environment
Required qualifications: 21 years or older, Legally authorized to work in the United States
Preferred qualifications: Background check
Available to work: overnight
Available to work: Friday & Saturday 11pm-7am
Comfortable handling customer complaints
