People + Culture Coordinator | PM Hotel Group

Summary of Job Essentials

The Coordinator | People Culture will be responsible to help organize, coordinate, and carry out department initiatives and processes. The Coordinator | People Culture performs a variety of complex and confidential duties in support of the People Culture Department and is part of the collaboration of enhancing both the job seeker and associate experience. This individual participates in onboarding and assists with recruitment activities for critical open positions.

Key Responsibilities

HR Systems

• Lead and execute process in all associate information changes to include new hires, promotions, job changes, salary changes etc. into the Company’s Workforce Management System, UKG.
• Generate reports from UKG and other associate systems.
• Ensure data integrity by assisting with quarterly audits of UKG and other associate systems.
• Manage and update access for people related systems such as background checks, recruitment accounts etc.

Compliance 

• Supports People Culture Department in educating associates on company policies.
• Maintain personnel files and other records in compliance with regulatory requirements as well as the Company’s’ Document Retention Policy.
• Partner with Risk Management and SVP | People Culture to ensure all company required filings (such as EEO-1, OSHA, etc.) are completed.

Associate Relations

• Respond to associate questions regarding associate information, etc.
• Monitor and complete employment verifications.
• Coordinate associate events with Office Manager to positively impact culture and associate engagement.
• Maintain Associate Relations Tracker, ensuring all communications are followed up on and complete.

Recruiting

• Assist in the full hiring process of associates, including recruitment, interviews, verifying work-history and references, and tracking of new possible candidates in HRIS.
• Pre-screen resumes for open positions for Hiring Manager review.
• Coordinate candidate interviews in support of Hiring Managers.
• Represent PM Hotel Group at recruiting events.
• Assist with the coordination of the Intern Program.
• Compile recruitment billing breakdown to reconcile property bill-backs.

Onboarding  

• Administer background checks and launch onboarding documents in advance of new hires arrival.
• Conduct orientation programs for new associates in conjunction with the Learning Development team.

Termination

• Execute termination process in UKG for all Support Center associates.
• Administrative
• Gatekeeper for incoming and outgoing department mail shipments.
• Oversee the internal communication systems (including PMTV, CallMultiplier) and management of the company-wide associate directory and email distribution lists.
• Ensure Team’s calendars are current with scheduled monthly meetings and coordination of meeting requests.
• Oversee and update the People Culture Intranet as necessary.
• Participate in departmental and office meetings as necessary.
• Support the People Culture department on all administrative duties as needed and/or other duties as assigned.

Qualifications

• Minimum of 1 year human resources generalist experience.
• Experience in the planning and execution of events preferred.
• Strong skills using Microsoft Office Suite
• Experience providing full-cycle recruitment support preferred.
• UKG experience preferred.
• Hospitality, restaurant, retail, or sports & entertainment experience preferred.

Skills:

• HR competence and knowledge of HR process and computer programs
• Professional integrity and sense of responsibility and accountability
• Comfortable working in a highly visible role
• Highly organized and efficient, skilled at multi-tasking
• Positive and personable demeanor
• Ability to handle stressful situations
• Reliable and personable; enjoy working with a diverse range of individuals and ensuring associate requirements and needs are met first
• Experience with applicant tracking systems.
• Strong verbal and written communication skills.
• Strong interpersonal skills.
• Ability to quickly adapt and flex according to business and customer needs.
• Ability to recognize root cause of issues and to proactively develop solutions.
• Strong organizational, time management and project management skills with the ability to prioritize workload to meet deadlines.
• Understands how to manage information, balancing associate confidentiality with business needs; knows when to communicate upwards.
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office, SharePoint, and HRIS systems such as UKG.
• Occasional evening or weekend work may be required.

Physical/Environmental Requirements

• Office: Working conditions are normal for an office environment.
• Position is based at the Support Center office in Chevy Chase, Maryland.

Abilities Required

Must have the ability to communicate in English.   Self-starting personality with an even disposition.  Maintain a professional appearance and manner at all times and communicate well with guests.   Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.  Ability to transport cases of received goods to the work stations, and pots and pans of food from storage/prep areas to the serving line. Ability to work with all products and food ingredients necessary. Ability to operate, clean and maintain all equipment required in job functions.

Customer Satisfaction: 

Our customers/vendors are our priority.  One of the keys to a positive guest experience is positive interaction with staff and patrons. It is essential to remain professional at all times, and to treat all guests and associates with courtesy and respect, under all circumstances.   Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. The position is a key ambassador and representative of PM Hotel Group’s Support Center.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something. During major service hours it is expected to have the position expedite in front of the line and be visible to the guests in the dining room.

Safety & Security: 

The safety and security of our guests and associates is of utmost importance to PM Hotel Group.  Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.   Furthermore, the specific examples in each section are not intended to be all-inclusive.   Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.   Other job-related duties may be assigned by the associate's supervisor.  Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.

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