Concessions Crew

Job Title: Concessions Crew  
Department: Food & Beverage      
Reports to: PMI Concessions Manager    
Supervises Others: No     
DOL Status:  Part Time     
Exemption Status: Hourly; Non-Exempt

General Summary:

Responsible for preparing and selling food and beverage products in assigned concession stand area.  Greets customers, fills orders, and processes sales and money transactions.

Job Description:

• Demonstrates and embodies the PMI Entertainment Group Culture and Customer Service values.
• Responsible for preparing and selling food and beverages for various events in the Resch Center/Brown County Veteran’s Memorial Complex.  Maintains a quality and consistent presentation of food products as directed by the Food & Beverage department staff.
• Handles product sales transactions in the assigned concessions stand.  Completes payment transactions in accordance with proper procedures.
• Provides superior customer service.
• Maintains a clean and presentable work area.
• Creates a positive work environment.

Knowledge Skills and Abilities:

• Knowledge of sales at a level normally acquired through completion of a high school education.
• Approximately three to six months of previous food and beverage experience to gain an understanding of food preparation, sales, and customer service. 
• Analytical skills needed to process cash.
• Interpersonal skills required to maintain positive customer relations with clients when gathering and exchanging information.
• Knowledge of good housekeeping practices in areas where food is stored, prepared, served, or dispensed.
• Must be proficient in operating and maintaining a variety of kitchen equipment such as ovens, fryers, grills, etc.
• Ability to workdays, nights, weekends, and holidays as dictated by event schedule.
• Requires standing for extended periods of time. 
• Requires eyesight correctable to 20/20 to read numbers. 
• Requires hearing within normal range to communicate with staff and customers. 
• Occasional high stress work when dealing with customers and peak service volumes.  
• Requires working in a fast-paced environment with irregular hours, as dictated by schedule of events.
• Must be able to add, subtract, multiply and divide whole numbers. Ability to give, receive, and analyze information and process complex orders. 
• Must understand people and be able to communicate effectively with them. 

                                                 PMI Entertainment Group is an Affirmative Action, Equal Opportunity Employer