Coach Sr

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Coach Senior within PNC's ALM, Capital Markets, Risk and Finance (ACFR) Strategy & Innovation organization, you can sit remotely.

This is a remote position that can sit within the PNC footprint, although it may not be available in all jurisdictions. Certain job responsibilities may require in-person, in office activities on a regular basis.

PNC will not sponsor a work visa for this role.

Coach, mentor and guide our teams to figure out the best solutions for their specific portfolio challenges
Analyze our team’s existing approach and implement improvements to help streamline processes and create efficiencies.
5 years of experience as an Agile Coach
Experience in Scrum, Kanban, and Scaling Frameworks
Experience running agile projects of varying size and complexity on various tech stacks
Strong leader, educator, and coach
An excellent communicator, listener and motivator
Provides expertise and leadership for portfolios and product development lifecycles. Effective in driving cultural and technical change and leading transformation.
Provides process and technical coaching to the team(s), including the establishment of new teams
Collaborating with team to drive the maturity of processes and practices; identify and facilitate continuous improvements.
Facilitates discussions across multiple levels of stakeholders to identify and escalate highly complex problems impeding teams' delivery/progress.
Identifying learning and development opportunities for team on the subject of agile methodology, principles and/or tools; customizing, maintaining and delivering training materials as needed.

Preferred Qualifications:

Scrum Master certification
Coach certification
Experience coaching at large organizations

Job Description

• Provides expertise and leadership for mulitple teams, senior enterprise leaders and product development lifecycles. Effective in driving cultural change and leading transformation. Challenges conventional thinking that interferes with change efforts.
• Provides coaching to groups of teams team(s), including the establishment of new teams, and summarizing and promoting best practices.
• Collaborating with senior enterprise leadership to drive the maturity of processes and practices; identify and facilitate continuous improvements.
• Facilitates discussions across multiple levels of stakeholders to identify and escalate highly complex problems impeding teams' delivery/progress.
• Identifying learning and development opportunities for multiple teams on the subject of agile methodology, principles and/or tools; customizing, maintaining and delivering training materials as needed.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Agile Development – Knowledge of and ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.

Coaching Others – Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.

Conflict Management – Understanding of how to anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level; ability to apply this understanding appropriately to diverse situations.

Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Embracing Challenge – Knowledge of the issues and opportunities in complex situations; ability to respond positively to difficult problems and eliminate obstacles that face clients and internal teams.

Group Facilitation – Ability to design and facilitate a group process, elicit contributions from group members, stimulate a focused group discussion, and achieve a desired outcome.

Influencing Through Expertise – Knowledge of the methods and techniques used for skill and career development; ability to use these to deepen own expertise and coach, mentor and challenge others both inside and outside the organization.

Innovation – Develops new ideas and initiatives that improve the performance of the organization.

Interpersonal Relationships – Knowledge of the techniques and the ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Listening – Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8 years. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors (Required)

Additional Job Description

Base salary commensurate with skills and experience.

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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