Learning Facilitator

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Learning Facilitator within PNC's PNC University organization, you may be based within the Greater Washington/Greater Maryland market.

This is a hybrid position which provides flexibility to work both in the office and remotely. Certain job responsibilities may require time in the office on a regular basis.

Job Description

• Delivers a variety of training programs to live audiences both in-person and virtually. Provides stand-up classroom instruction.
• Manages and delivers training programs to attain learning objectives and meet learners' needs.
• Reviews training materials in relation to organizational needs, learners' backgrounds and course objectives to ensure the consistency of quality and accuracy of content.
• Ensures a variety of learning styles can be met by selecting appropriate methods and media for instructional delivery.
• Monitors participant progress and instructional program effectiveness establishes and maintains a learning environment to actively and freely promote learner engagement and participation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Adult Learning: Theory and Practice – Knowledge of the concepts and practices of adult learning, and the ability to apply these concepts and practices to workplace activities.

Coaching Others – Knowledge of coaching concepts and methods ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.

Live Instruction – Knowledge of and ability to deliver live training courses to facilitate audience learning.

Mediated Instruction – Knowledge of and the ability to use technology to facilitate teaching and learning activities.

Sales Training – Knowledge of sales training methodologies ability to ensure that sales and sales management employees have the knowledge and skills required to meet both tactical and strategic sales objectives.

Storytelling – Knowledge of concepts and ability to plan, create and present business proposals, initiatives and ideas by Ãf¦storytellingÃfâ?  actual business scenarios that are situation-specific, engaging, memorable and persuasive as compared to one-way, fact-based presentations.

Training Programs Management – Knowledge of and ability to design, implement, evaluate and develop an organizationÃ,¦s training programs to achieve high business performance.

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. 

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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