Agent - Sales Live Chat

JOB SUMMARY 

Responsible for generating sales through outbound calling of campaign leads. Must be able to articulate our product offerings, competitor differentiators, and current marketing campaigns via phone and email to encourage customers to place an order and improve customer retention.   

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Meet or exceed monthly container sales quotas and key performance measures including, but not limited to, Container per hour, Calls per hour, Close rate, Quality and customer satisfaction (CSAT). 
• Manage assigned leads to ensure timely and effective contact in order to maximize sales conversion.  
• Responsible for understanding and communicating company’s products, services, pricing and market offerings. 
• Responsible for applying advanced sales skills to secure the sale. 
• Leverage customer relationships to capitalize on up-sale opportunities (i.e. moving supplies and labor referrals) 

• Able to handle special skill set calls/emails including but not limited to MILT, Salvation Army, City Service, USAA and Canada 
• Meet or exceed sales goals and key performance standards and sales goals including, but not limited to, Container targets, Container per hour, Calls per hour, Close rate, Quality and customer satisfaction (CSAT). 
• Create/refine sales tools to be used in acquiring clients 
• Respond to all inbound calls and emails from customers, locations and managers to resolve issues or escalate to the appropriate level 
• Work with multiple departments in case of pricing discrepancies to provide the customer with the best solution 

• Able to assist team when needed as mentors 
• Ability to work schedules as determined to meet business needs, including some overtime as needed 
• Help pilot various outbound campaigns and processes as assigned 
• May perform other duties and responsibilities as assigned 

JOB QUALIFICATIONS: Education & Experience Requirements 

• High School diploma or equivalent 
• 3 – 5 years Sales and Service Center experience preferred 
• 6 months tenure from the date of hire and successful completion of company Inter-franchise training class; Must not be on any active written corrective  
• Demonstrated ability to maintain high Close rates and delivered containers 

• Observable  presentation skills 
• Possess math skills sufficient to perform required duties