What are the responsibilities and job description for the Collector position at PODS?
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- Pet Insurance
- Comprehensive Wellness Program
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JOB SUMMARY
Responsible for working with assigned Franchises by notifying or locating customers with delinquent accounts and attempting to secure payment.
Coordinate all collections efforts to include customer service, handling escalated calls and providing problem-solving assistance, maintain detailed records, and communicate with both Corporate and Franchise locations.
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ESSENTIAL DUTIES AND RESPONSIBILITIES
- Contact delinquent account customers; document the status of customer and the collection efforts
- Confers with customer by telephone in attempt to determine reason for overdue payment
- Mail form letters to customers to encourage payment of delinquent accounts
- Ensures auction and collection procedures are in compliance with Federal and State Lien Laws and consistent with our standards
- Review final pick-up and redelivery customers on day calendar report, recommend necessary action
- Review Accounts Receivable aging and perform necessary collection activities
- Submit semi-monthly aging report with collection notes to supervisor and respective Franchisee
- Process credit card or ACH payments
- Place customers in auction status and provide the finalized list to the Auctions team
- Submit recommendation for closed accounts with outstanding balances for potential write off to bad debt
- Review bankruptcy documentation for any customer who may file bankruptcy
- May perform other duties and responsibilities as assigned
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MANAGEMENT & SUPERVISORY RESPONSIBILTIES
- Typically reports to Management. Direct supervisor job title(s) typically include: Mgr - AR Collections
- Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management.
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JOB QUALIFICATIONS: Education & Experience Requirements
- Bachelor's degree (B. A.) or 0-2 years experience
- Possess math skills sufficient to perform required duties
- Or an equivalent combination of education, training or experience
Job Type: Full-time
Work Location: One location
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