Senior TOC Engineer

Senior TOC Engineer
Opelika, AL or Bristol, VA

Summary:

TOC Engineers are responsible for receiving escalations on complex technical issues from the following business areas: Network Operations Center, Call Center, Customer Care, Provisioning, and Field Operations. TOC Engineers are responsible for gathering details and working with front-line teams and customers to isolate and solve complex network challenges. TOC Engineers then create plans to resolve technical issues, execute those plans, and/or escalate to internal engineering resources or vendors for resolution. TOC Engineers are on call as needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

5 or more years of work experience in a Network Operations Center environment as an Engineer or Network Analyst. The ideal candidate will have advanced experience working and collaborating on complex telecom network issues with call centers, provisioning, field operations and engineering teams.

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is:

• Regularly required to talk and hear.
• Frequently required to sit, stand, bend at the knees and waist and walk.
• Required to use hands to type, handle objects and paperwork.
• Required to raise his/her arms overhead to work, reach, and carry.
• Required to use close vision and be able to focus and see colors.
• Occasionally required to climb.
• Occasionally required to lift/carry objects up to 30 lbs. and ladders up to 75 lbs.
• Required to have a valid driver’s license and maintain a driving record that meets the standards of the insurance carrier.
• Senior TOC Engineer works in an indoor office environment.

Benefits:

• Medical, Dental and Vision
• Flexible Spending Accounts *Where Applicable*
• Company Paid Life as well as Voluntary policies
• 401(k)
• Paid Time Off
• Share the Care Paid Time Off
• Paid Holidays
• Uniform/Boot allowance *Applicable by Position*
• Cell Phone Allowance *Applicable by Position*
• Career Progression Opportunities
• Discounted Broadband Services *Where Applicable*