Inside Sales Agent

Overview

This position will function as a supporting role to the Sales Director with a key focus on mining and growing existing customer accounts with short-term selling, outbound calls. The role will also have a strong focus on maximizing revenue, fulfilling flight allocations and working with our customers to meet their needs while providing a professional and positive experience. The ideal candidate must be an enthusiastic, self-starter, solution oriented with industry knowledge and ability to critically evaluate and work in a fast-paced environment.

Responsibilities

• Serves as the primary contact for their assigned account segment
• Responsible for total account management - creating and maintaining account profiles
• Understanding customer needs such as transit time, special handling rate, spot quotes, promotions etc.
• Works and collaborates with internal teams to determine or develop optimum product and logistics solutions for customers
• Responds to ad-hoc requests, enters exception pricing into the cargo system and handles complex bookings
• Interacts with RFS, reassigns cargo to alternate modes as needed
• Negotiate rates/space agreements, coordinates with multiple stakeholders in order to ensure a positive experience and fulfillment for customer
• Handles complaints in line with the company policy, escalates for management review for any out of scope situations
• Provides professional and competent responses to all inbound calls, maintains ability to perform efficiently and follow through on all details
• Develops plans to meet and exceed account revenue plans; seeks to increase cargo sales volume of assigned accounts
• Actively carries out promotional and loyalty programs as directed
• Acts as a change agent, applies industry knowledge and critical evaluation of the problems in order to negotiate, adapt processes and create effective solutions wherever necessary
• Manages overall allotment performance that includes entering and maintaining allotments in the cargo system
• Creates documentation, ensures accurate and compliant record keeping in designated systems (i.e. Salesforce, AC/DC, Sky Pallet, Cargo Spot, Special Load requests)
• Promotes emerging technology such as eUsage, e-AWB

Qualifications

• Bachelor's Degree or related experience is preferred
• Proficient in Microsoft Office suite of programs (Outlook, Word, Excel, Powerpoint)
• 2 years customer facing direct sales experience
• Availability to work on a flexible schedule (weekends, holidays) in shifts
• Demonstrated ability of customer service skills, interacting with customers and being client focused
• Ability to prioritize tasks and multi-task with high attention to detail
• Critical thinking and problem solving skills to adapt to different situations and meet customer needs
• Must demonstrate integrity and accountability, being punctual and reliable
• Excellent written and verbal communication skills, must be comfortable in engaging different modes of communication
• Must be legally authorized to work in the United States
• Knowledge of cargo sales/freight forwarding industry, logistics or operations education would be an advantage
• Experience in cargo customer service will be preferred

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document at http://www1.eeoc.gov/employers/poster.cfm.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

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