What are the responsibilities and job description for the Application Support Analyst position at Polarisoft?
Application Support Analyst
Location: US West Coast (PST or MST timezone), home based
Rate: $25-30ph dependent on experience
Duration: Initial 6 month contract. May be extended or become permanent.
Come and work as an Application Support Analyst at a growing London based software company that offers great benefits with opportunities to learn alongside experienced heads.
About Us
Polarisoft, the creators of PPMAnywhere, develop beautifully uncomplicated software to manage process, people and financials. We combine clean design and cutting-edge technology to create truly compelling solutions for global enterprises.
We are a young company, full of experienced heads. We're looking for bright, self-reliant people who can demonstrate the right mix of leadership and technical understanding.
We reward our people well including the chance to share in the ownership of the company. We also try to make it fun, with a great atmosphere and plenty of chances to get out of the office as a team every month.
What’s the job?
You will be part of the Support team, responding to support requests from our customer’s end users. The role will involve interaction with customers via several support channels including our support portal, phone, Teams, Chat and email. As well as responding to customer support requests you may be required to assist with delivery of managed service requests, so this will suit a person who is keen to develop their technical skills and possibly traverse into a consulting role.
Desired Skills & Experience
Must have:
- At least 1 year’s previous experience supporting an ERP application such as SAP, MS Dynamics AX, Oracle Netsuite, Infor, Navision, IFS, Epicor, SAGE etc or similar business application such as CRM, Finance, Logistics, Supply Chain system.
- Technical skills: SQL
- Be willing to learn fast and get under the hood to resolve problems
- Be able to collaborate with the rest of the organisation to deliver a successful and timely response to customer support requests.
- A good degree in a relevant subject
- At least 1 years’ of experience providing technical support for enterprise applications, ideally in an external-facing role.
- Excellent client facing, presentation and relationship building skills
- Be willing to travel to our offices in South Carolina or London, particularly in the first few weeks and thereafter on an occasional basis (at least quarterly).
Desirable/Nice to have:
- Experience with Project and Portfolio Management, ERP, Financial or CRM based tools
- Data analysis and data visualisation techniques to present information
- PMO Analyst / Project Management experience
Our experienced team will be on hand to help you improve your current skill-set. We are looking for intelligence, hard-work and professionalism over and above experience.
Benefits
- 20 days holiday bank holidays increasing with each year of service
- Stock options
- Regular team events
- Employee referral bonuses
Interested?
Just click “apply” below and get in touch.
Contract length: 6 months
Job Types: Full-time, Contract
Salary: $25.00 - $30.00 per hour
Work Remotely:
- Yes