What are the responsibilities and job description for the Customer Service officer position at Polous?
Job Title: Customer Service Officer
Company: Polous Beauty Clinic
Location: San Antonio, TX
About Polous Beauty Clinic:
Polous Beauty Clinic is a premier destination for beauty and skincare solutions. With a commitment to providing exceptional service and innovative treatments, we aim to help our clients achieve their beauty goals and enhance their confidence. Our team of professionals is dedicated to delivering personalized experiences and ensuring customer satisfaction.
Job Description:
Position Overview:
Polous Beauty Clinic is seeking a dynamic and customer-focused individual to join our team as a Customer Service Officer. The Customer Service Officer will play a crucial role in delivering outstanding service experiences to our clients, managing inquiries, and ensuring smooth operations within the clinic.
Key Responsibilities:
Customer Interaction: Interact with clients in a courteous, professional, and friendly manner, addressing their inquiries, providing information about services, and scheduling appointments.
Appointment Management: Coordinate appointment bookings, rescheduling, and cancellations efficiently, ensuring optimal scheduling to accommodate both client needs and clinic resources.
Front Desk Operations: Manage the front desk area, including welcoming clients, managing phone calls, handling correspondence, and maintaining a tidy and organized reception area.
Client Records Maintenance: Maintain accurate client records, including contact details, appointment history, and treatment preferences, ensuring confidentiality and compliance with data protection regulations.
Product Knowledge: Develop a comprehensive understanding of the clinic's services, products, and treatments to effectively address client queries and recommend appropriate solutions.
Conflict Resolution: Handle client complaints and concerns promptly and professionally, seeking resolutions to ensure high levels of satisfaction and positive client experiences.
Team Collaboration: Collaborate closely with other team members, including clinicians and administrative staff, to ensure seamless operations and exceptional service delivery.
Administrative Support: Provide administrative support as needed, including assisting with inventory management, processing payments, and maintaining office supplies.
Qualifications and Skills:
Previous experience in customer service roles, preferably in a spa, beauty clinic, or hospitality environment.
Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
Strong organizational abilities and attention to detail, with the ability to multitask effectively in a fast-paced environment.
Proficiency in computer applications, including MS Office Suite and scheduling software.
A proactive attitude with a willingness to learn and adapt to changing priorities.
A passion for the beauty and wellness industry
Salary : $18 - $26
