Service Desk Analyst
Job Posting for Service Desk Analyst at Pomeroy Technologies, LLC.
Primary Job Duties and Responsibilities (Essential Job Function)
· Respond to end-users' inquiries regarding technology issues in a service desk environment. Includes incident recognition, research, isolation and follow-up steps for first and second tier issues. Use incident management database and IT Remedy systems. Support most end point devices of the client's network. Recommend systems modifications/configurations to reduce user problems.
· Provide IT-related employee communications to the company or affiliates. Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company. Recommend systems modifications to reduce user problems.
· Provide documentation and create knowledgebase articles.
· Consult with other information technology personnel to coordinate activities related to testing and implementing new technology. Be a key participant in user testing, implementing, document creation and communication for information technology department and the end-user.
· Provide after-hours support and perform any additional responsibilities as requested or assigned.
Qualifications - Internal
· Knowledge of M365, Teams, SharePoint, OneDrive, Client/server, network, mainframe and applications environment.
· Demonstrated aptitude in incident recognition and troubleshooting
· Strong customer verbal and written communication skills.
· Strong analytical and problem-solving skills.
· Ability to prioritize and handle multiple tasks and projects concurrently.
· Availability for on-call responsibilities on a rotating basis.
· Employees must be able to perform the essential functions of the position, with or without an accommodation.
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Computer Troubleshooting Skill
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End-User Training Skill
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Job openings at Pomeroy Technologies, LLC.
Las Vegas, NV
Full Time
Omaha, NE
Full Time
Hebron, KY
Full Time
Louisville, KY
Full Time
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