Job Description
Core Function :
This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
Essential Duties Responsibilities :
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
The technician must also keep their vehicle properly maintained which includes cleanliness and regular maintenance intervals.
These Technicians are also required to maintain a clean MVR as well as proof of proper insurance coverage.
This will include confirming all good in-bound parts for replenishment or service calls. Shipping out defective parts in a timely manner.
The return of good parts no longer needed through the excess return process and keep accurate records of inventory movement and location cleanliness with minimal management oversight.
Regional Service Technicians are evaluated on the following criteria :
Supervisory Responsibilities :
None
Minimum Knowledge, Skills and Abilities required :
Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls.
Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA). The ability to work in adverse repair / installation environments and diffuse stressful situations.
Must possess the ability to work independently while being a strong team player when needed.
Must be physically able to lift and carry up to 50 pounds when needed. Must be able to sit for extensive periods of time while driving.
Must also be able climb a ladder up to 15' high when needed. Must be able to operate and work from an aerial work platform when needed.
Must be able to pass various certification tests (Weights Measures, etc)
Company provides retail-oriented technology services 24 / 7 / 365. This position requires our technicians to be willing and available to work evenings, weekends, and holidays and be on-call to support all our retail clients.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions on a daily basis.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media;
use hands to finger, handle, feel or operate standard office equipment and tools; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another.
Must have ability to ascend and descend stairs and ladders. Specific vision abilities required by this job include close vision and the ability to adjust focus and work in some low light areas.
Mental Demands
perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients, Vendors and management.
Incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Work is generally performed within a retail or office environment, with standard office and retail equipment available.
Last updated : 2024-05-14
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