What are the responsibilities and job description for the Field Service Technician position at Pomeroy?
Seeking a Field Service Technician that will provide Dell OEM hardware component replacement support to multiple residential and commercial locations each day. The Field Service Technician will apply technical expertise, peer collaboration, diagnosis and analytical practices to ensure rapid service while maintaining professional customer service. Successful candidates will balance timely response and attention to detail on incoming service events as well as follow established procedures for logging, reporting, and monitoring repair operations.
RESP
Disassembly and reassembly of Dell OEM laptop/desktop computers using various types of hand tools.
Includes system boards, LCD screens, plastics and anything else that may require full teardown and reassembly.
Pickup/dropoff replacement parts at designated locations.
Monitor assigned service calls to ensure timely completion.
Escalate problems to appropriate next level of support when necessary.
Keep records of repairs and replacements for future reference.
Use of helpdesk software to receive and respond to service calls, document problem/resolutions, and track time spent completing hardware service.
Ensure professional attitude and appearance at all times.
Perform overtime work as required.
REQ
High school diploma or equivalent qualification is required.
Two (2) years of hands-on work experience as a Field Service Technician.
Prior hardware experience is required.
CompTIA A Certification highly preferred.
Excellent communication and interpersonal skills.
Ability to handle pressure within client facing situations.
Ability to both work independently and within a team environment.
Ability to multi-task and adapt to changes quickly.
Self-motivated with the capacity to work in a fast moving environment.
Physical ability to sit, stand, walk, kneel, squat, twist, bend, and/or climb during a work day.
Clean driving record.
Must have reliable transportation and ability to travel to client sites within a 60-mile radius.
Requirements
Hiring in the following location(s):
Martinsburg, WV
Position Type
Reg. Full-time Benefitted
Salary : $43,200 - $54,700
