What are the responsibilities and job description for the IT Help Desk Analyst (Remote: Hebron, KY) position at Pomeroy?
Pomeroy is looking for an IT Service Desk Analyst. In this role, you will provide first line support for clients as you document and resolve technical issues relating to hardware, software, network, or general computer usage.
The ideal candidate will have a background in IT and excellent customer service skills. Previous help desk experience is a plus!
This position offers:
- The ability to work completely from home
- Full benefits, including Health, Dental, Vision, 401k and generous PTO
Multiple shifts to choose from:
- M-F 8am-5pm ET
- M-F 9am-6pm ET
- M-F 3pm-Midnight ET
Responsibilities
- Provide exceptional and professional customer service to our clients
- Log all client contacts - calls, emails, web forms, chat sessions, or voicemails - into the appropriate service management tool
- Troubleshoot, diagnose and resolve customer issues
- Escalate calls to the appropriate location
- Collaborate effectively with other service desk team members
- Participate in ongoing training for service desk operations
Requirements
- High School Diploma or GED required.
- Associates degree in IT or 2 years experience in IT field preferred.
- 6-12 months of call center, customer support, or customer service preferred
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: One location
Salary : $16 - $0
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