What are the responsibilities and job description for the IT Support Technician position at Pomeroy?
Job Description
We have a 1099 contractor opportunity with a Pomeroy client for an onsite IT Support Technician in Novi, MI. This is a 15 month contract with potential to extend or convert to hire in the future.
The IT Support Technician is responsible for providing a single point of ownership for IT customer issues and providing daily VIP and White Glove support to the executive team.
1099 Hourly Rate: $27-$35/hr
Responsibilities:
Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.
Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
We have a 1099 contractor opportunity with a Pomeroy client for an onsite IT Support Technician in Novi, MI. This is a 15 month contract with potential to extend or convert to hire in the future.
The IT Support Technician is responsible for providing a single point of ownership for IT customer issues and providing daily VIP and White Glove support to the executive team.
1099 Hourly Rate: $27-$35/hr
Responsibilities:
- Provide technical support to the user devices (Laptops, PC’s, printers, mobile devices).
- Provide A/V support to critical meetings.
- Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
- Promotes customer relations in tune with company plans and policies
- Installs and maintains hardware and software
- Works with next level of support for the resolution of issues
- Conveys customers’ perspective to project teams responsible for newly implemented products and existing product enhancements.
- 4 years related professional experience in desktop hardware & software support.
- Experience working on Windows 10, Windows 11, Windows Server based devices
- Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions.
- Understanding in the support to VIPs
- Installing and maintaining customer equipment and/or software
- Ability to monitor workload and prioritize call tickets
- After hours support when required
Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe.
Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
Pomeroy is a global provider of technology solutions and services designed to keep businesses and their workforce always connected, always secure, and always working. Our team of 2000 professionals advises, deploys, monitors, manages, and recruits talent for more than 50,000 client locations across North America and Europe. Our decades of experience walking alongside our clients have earned us lasting relationships and high satisfaction ratings.
Salary : $27 - $35
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