Catering specialist

CORE RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences :

Family : Work together to make everyone feel at home, and we step up when someone needs help

• Partners with the restaurant manager - (AOR) in restaurant capability, call backs and appropriate follow-up for orders.
• Follow-up with guest to ensure Portillo’s is meeting and exceeding their expectations.
• Build and maintain strong relationships with existing catering guests, serving as the primary point of contact for catering related matters.

Greatness : We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

• Negotiate catering contracts with potential guests,
• Drive catering and delivery business for territory restaurants within by cold calling, utilizing business lists, and canvassing.
• Achieve weekly business development activities goals which includes canvassing to B2B guest, email follow-up on visits, food tastings, and lapse user check-ins through email, calls, and visits.
• Support catering coordinators with large catering guest first time purchase to build a strong relationship with guest.
• Adhere to all safety and sanitation standards and follow all applicable traffic laws.
• Maintain accurate records of all interactions with guests in our Portillo’s CRM system.

Energy : We move with urgency and passion, while maintaining attention to detail

• Identify and forge strategic partnerships with other businesses, organizations, and institutions to expand the catering client base.
• Stay informed about industry trends, competitor activities, and market developments to identify new catering opportunities.
• Represent the company at industry events, conferences, and trade shows to network with potential guests and promote catering opportunities.
• Asks for the business-ensures we are actively pursuing all opportunities to drive catering orders with B2B guest.

Fun : We entertain our guests, we connect authentically, and we make each other smile

• Communicate strategically with internal and external partners.
• Serve as Brand Ambassador for our brand when in the field.

ORGANIZATION RELATIONSHIPS

This position reports to the New Business Development Manager. The Catering Partnership Specialist interacts with the Off-Premise team, as well as Operations, Field Management at various levels, Accounting / Finance, Marketing, and Information Technology.

QUALIFICATIONS

Educational Level / Certifications

Bachelor’s Degree with Marketing / Sales focus or 2 years’ experience in sales environment

Work Experience, Qualifications, Knowledge, Skills, Abilities

• Strong communications skills : ability to effectively communicate information and contribute innovative ideas in written and verbal format.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint), Adobe Professional, and internet browser software is required.
• Experience in Microsoft Teams and Asana.
• Ability to handle confidential and sensitive information.

Travel Requirement

• Occasional travel may be required 75%.

Last updated : 2024-05-01