Center Store Team Member

Description

 The Center Store Team Member assists across all departments with stocking, merchandising, receiving, cleaning, and all aspects of customer service.     

Essential Duties and Responsibilities:

1. Receives merchandise and stocks shelves; sets stocking priorities to ensure shelves are fully stocked and rotated for freshness. 
2. Ensures all products are labeled and signed accurately and appropriately. 
3. Maintains endcaps and other in-store displays per established standards for appearance, variety, and ease of shopping.
4. Responds to customer questions, suggestions, comments, and complaints, including customer orders.
5. Ensures department shelves, displays, aisles and storage areas are in clean and orderly condition, meeting health department and ADA standards.
6. Advises Center Store Manager of equipment problems or needs.
7. Attends department and storewide meetings.
8. Participates in quarterly inventory counts which take place outside of regular hours.
9. Performs department replenishment buying
10. Participates in the Co-op’s Curbside Pick-up program as needed

Non-Essential Duties and Responsibilities:

1. Performs additional duties as assigned by the Center Store Manager, other Department Managers, Store Manager, or General Manager.
2. Acts as a member of the Co-op’s team and works in other departments as required.  

Requirements

General Expectations

1. Be committed to the Co-op's Mission, Vision and Values.
2. Provide the highest level of customer services possible.
3. Follow established policies and procedures and comply with all safety requirements.
4. Communicate in an open, respectful, and honest manner with everyone, inside and outside the organization.
5. Communicate proactively with the Center Store Manager regarding workflow, problems, suggestions, etc.
6. Attend team and staff meetings as scheduled.
7. Contribute to a positive, team-oriented work environment.
8. Be punctual for scheduled work and use time appropriately.
9. Perform required amounts of work in a timely fashion with a minimum of errors.
10. Be neat and maintain personal appearance and hygiene as appropriate to the position.
11. Adhere strictly to confidentiality of customer, co-worker, and internal business information.
12. Have open availability as business needs require, including nights, weekends, and holidays.

Physical Requirements:

The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to speak or listen, stand (most of the time), walk, bend, stoop, crouch, twist, climb, and reach overhead and forward with hands and arms.  This position requires the ability to lift to 50 lbs. on a regular basis and the ability to stand, move, and bend for extended periods of time. Hand and finger dexterity, motor control and eye/hand coordination is needed. Vision requirements include close vision, distance vision, depth perception, and the ability to adjust focus. 

Work Environment:

The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Work is performed primarily in a fast-paced retail environment, requiring the ability to work well with others in a shared office, backroom, and walk-in refrigeration spaces. Must be able to endure working in a cold environment (refrigeration) for extended periods of time. This position includes significant sales floor and customer interaction time. Must be able to endure the stresses of dealing with the public. Must be available to work a varied schedule, including nights, weekends, and holidays.

Qualifications Needed for Position:

Experience and Skill Requirements:  The following experience and skills are considered essential:

• Proven success in creating and maintaining an exceptional customer service experience.
• Strong organizational skills, attention to detail and ability to multitask.
• Comfortable with computer programs.
• Passionate about teamwork and collaboration.
• Solid written and verbal communication skills.
• Creative thinking and problem-solving abilities.
• Willingness and ability to learn and grow to meet changing job requirements.

Education Requirements:  The following education requirements are considered essential:

• High school education or equivalent preferred.