What are the responsibilities and job description for the CUSTOMER SERVICE REPS position at Portland Streetcar?
Portland Streetcar, Inc. is seeking qualified individuals to assist in customer service
and data collection work, beginning immediately. The qualified individual(s) will
present a background in customer service and interaction, a demonstrated ability
to communicate with diverse audiences and references supporting a dependable
work ethic.
Job Description:
The Portland Streetcar Customer Service Agent(s) will work directly with Portland
Streetcar customers to:
Send a PDF resume and cover letter to Andrew Plambeck, Public Affairs Manager,
at andrew.plambeck@portlandstreetcar.org
and data collection work, beginning immediately. The qualified individual(s) will
present a background in customer service and interaction, a demonstrated ability
to communicate with diverse audiences and references supporting a dependable
work ethic.
Job Description:
The Portland Streetcar Customer Service Agent(s) will work directly with Portland
Streetcar customers to:
- Provide a safe environment on the streetcar, the platforms and stations, and tracks;
- Increase knowledge about the Portland Streetcar system and service;
- Provide instruction for ticket purchases, large item boarding and related issues;
- Administer customer fare and ridership surveys;
- Provide customer service at special events;
- Report quality control observations and offer suggestions for improvement.
- Knowledge of customer service practices;
- Demonstrated ability to work courteously, respectfully and effectively with diverse
- Ability to establish and maintain effective working relationships with employees, supervisors
- Ability to remain calm and maintain a positive outlook in hectic situations;
- Ability to learn basic information about Portland Streetcar, including fare structure and
- Availability to work weekdays, evenings, weekends, and holidays. Schedules can be flexible
- Ability to be punctual, dependable and flexible.
Send a PDF resume and cover letter to Andrew Plambeck, Public Affairs Manager,
at andrew.plambeck@portlandstreetcar.org
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