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Service Writer/Advisor

Powerco Inc.
Allentown, PA Full Time
POSTED ON 5/14/2024

We are a leading construction equipment dealership selling Case, Kubota, Mecalac, Avant brand equipment seeking a highly skilled and motivated Service Writer/Advisor to lead our service department.

Responsibilities:

  • Oversee daily operations of the service department (answer phones, complete service workorder forms, invoice and collect service work billing, etc).
  • Coordinate and schedule equipment repairs and maintenance with end use customers and our in-house sales team.
  • Manage a team of factory trained certified technicians.
  • Ensure timely and efficient completion of service jobs.
  • Maintain high standards of customer satisfaction.
  • Collaborate with sales and parts departments for seamless operations.

Requirements:

  • Experience in a similar role within the construction equipment dealership industry.
  • Strong leadership and communication skills.
  • Some knowledge of construction equipment and machinery.
  • Excellent organizational and problem-solving abilities.
  • Customer-focused approach with a commitment to quality service.
  • Proficient with basic computer business software (Excel, Word. etc).

Benefits:

  • Competitive salary and performance-based bonuses.
  • Health and retirement benefits.
  • Supportive and collaborative work environment.

If you have the expertise and passion to drive excellence in construction equipment service, we want to hear from you! Submit your resume to joe@powercoinc.com to schedule an interview.

Job Type: Full-time

Pay: From $65,927.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Day range:

  • Monday to Friday

Shift:

  • 8 hour shift
  • Day shift

Experience:

  • construction equipment service manager: 1 year (Preferred)

Work Location: In person

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