Salesforce Business Analyst / Trainer (U.S. Citizen)

Salesforce Business Analyst and Trainer

NOTE: This is a full-time employment opportunity (No C2C, subcontractor or 1099 engagements, please). The candidate MUST be a U.S. Citizen and be able to obtain a secret clearance (an active secret clearance is preferred). This is a remote opportunity with the possibility of occasional meetings on-site (DC/MD/VA area).

Daily Responsibilities

• Plan, develop, and provide training programs, using adult learning theory and expertise, and knowledge of the effectiveness of methods such as face-to-face training, distance learning modules, and workshops.
• Organize and lead training sessions at the federal client site.
• Create tutorials (live/recorded) to help end-users learn and use newly developed Salesforce applications.
• Work with clients and end-users to gather, understand, and define business requirements.
• Develop user stories and to-be process flows to support the design and development of Salesforce based solutions.
• Create Use cases, Requirement Document, Requirement Traceability Matrix (RTM), Impact Analysis, Workflows, Test case, etc.
• Collaborate with developers to unit test and verify that solutions meet the requested business requirements.

Requirements

• Must be a U.S. Citizen (as mandated by our government client).
• Must be able to obtain a secret clearance; candidates with an active secret clearance are preferred.
• Must be local to the DC/MD/VA metro area, no convenience travel.
• 7 years of business consulting experience.
• 5 years of experience in instructional and curriculum design as well as delivery of instructional programs about enterprise software.
• 1 years of Salesforce.com consulting experience throughout the various stages of the Software Development Lifecycle (SDLC).
• Experience delivering training in multiple modalities including instructor led, virtual classroom and e-learning platforms.
• Experience with learning analysis and strategy, content design and development, content delivery, learning technology, or learning evaluation.
• Experience with needs assessment, requirements development and analysis, needs curriculum development, learning systems development and distribution, or learning technology evaluation.
• Instructional aptitude and mixture of strong technical and interpersonal client-facing skills.
• Experience with Sharable Content Object Reference Model (SCORM) and Section 508 requirement.
• Proficiency with Microsoft Office (WORD, Excel, PowerPoint, Visio)
• Proficiency with Lucidcharts.
• Ability to work both independently and in teams, to shift schedules to accommodate sudden major changes, and meet tight deadlines.
• Highly organized, systematic, and proactive in managing quality and exceeding customer expectations.
• Excellent oral and written communication, presentation skills, and able to communicate effectively to an audience.
• Excellent analytical skills.
BS/BA degree in Education, Instructional Design, Instructional Technology, or a related field.

Preferred Experience (A PLUS)

• Salesforce Certified Administrator is a PLUS.
• Salesforce Certified Service Cloud Consultant is a PLUS.

Powerhouse Institute, Inc. is a Management Consulting and Technology Solutions company. Our people bring a great mix of expertise and commitment to deliver solutions and solve problems.

Our services include Management Consulting, Enterprise Architecture, Solutions Architecture, Cloud Solutions, Cloud Migration, Data Analytics, Cyber Security, IT Services, and Training.

Powerhouse Institute, Inc. is an Equal Opportunity Employer. Powerhouse Institute, Inc. does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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