ROC Technical Specialist I (Night Shift)

We’re Building the Future! Ever want to do hard work that will make a REAL difference in the world? Do you want to solve some of the most difficult problems with a team of exceptional players at a company that does not believe in impossible?

About Powin:
Powin Energy is a leading producer of utility scale modular battery energy storage system (complete with a patented, advanced, cloud-based monitoring/control system). That means we build power plants out of batteries that put coal and gas generators out of business and enable sustainable viability for renewable energy sources like solar and wind.

Powin is, and will continue to be, one of a handful of companies that will provide the equipment necessary to make this happen. Powin has distinct competitive advantages: cost-effectiveness; reliability; scalability; deploy-ability; and operational sophistication. Every day we work to ensure that we maintain these competitive advantages and our position as a global leader in providing turnkey, battery energy storage solutions for utility-scale, commercial and industrial, and microgrid applications.

Summary:
The ROC Technical Specialist – Tier I (Night Shift) will be responsible for monitoring and performing standard operating procedures for our BESS (Battery Energy Storage Systems) facilities. This position is the primary contact for operational tickets and escalations to higher level support as appropriate.

Job Details:

• Night Shift - Tuesday to Saturday, 10:00pm - 6:30am (Pacific Time)
• Monitor remote systems to ensure proper functionality and respond to technical/operational support tickets (via phone, email or through the ticketing system) per standard operating procedures. Escalating support needs as required
• Review BESS performance, generate field issue worklists or work orders for preventive and corrective maintenance
• Perform standard interventions and maintain standard operations guidelines for the BESS
• Maintain system logs such as field issues, system operations performed, system maintenance, outages, changes in operating status, any other significant events, and exchange information with others as necessary
• Support site inspection and maintenance needs; communicating with stakeholders, engineering, Field Service Technicians, Project Managers, and coordinators) while providing excellent customer services
• Respond to customers with findings from our internal departments
• Initiate emergency response management process according to guidelines
• Performs other duties as assigned

Qualifications:

• Associates in Electrical Engineering, Renewable Energy, or related degree, or equivalent preferred
• Min of 1 year customer service and/or call center experience
• Electrical, PLC programming, instrumentation, automation, and HMI controls background will be considered a strong asset
• Ability to work a shift schedule including overtime, holidays and on-call as needed with notice, weekend shifts may be required
• Proficient in Microsoft Suite, particularly Outlook, Excel, and Word
• Basics knowledge of phone systems is a plus
• Detailed oriented, with the ability to multitask and prioritize tasks
• Ability to read documents such as operating procedures, agreements, etc
• Ability to work part of a team and independently with a strong sense of accountability
• Great communication skills with a willingness to partner on critical issues to solve challenging problems
• Passion for continuous learning and improvement

Powin is not accepting resumes from unsolicited headhunters or agencies at this time.

EEO STATEMENT: The Company is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. The Company is committed to providing equal employment opportunities to all employees and job applicants without unlawful regard to race, color, age, gender, gender identification or expression, sexual orientation, familial status, religion or creed, national origin, ancestry, medical condition, marital status, protected veteran status, disability (mental or physical), or any other legally protected status under federal, state, or local law.

E-Verify: Powin participates in E-Verify and candidates will need to pass successfully upon completion of hire date.

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