Customer Sales & Support Specialist

As a Customer Sales and Support Representative, you will be responsible for inbound and outbound customer sales calls and customer service support while exceeding customers' expectations for sales responsiveness, order processing, order tracking and other related support responsibilities. Additionally, you will work with assigned territory outside sales personnel to help achieve quarterly and annual sales budgets.

As part of the Customer Service team, this position is based in Greensboro, NC and reports functionally to the Customer Service Manager. PPG offers excellent and affordable benefits; substantial PTO, vacation, and sick time; and outstanding matching 401k plus additional retirement savings.

Key Responsibilities

• Handle inbound orders in assigned sales territories and market segments
• Develop a detailed understanding of all Traffic Solution products and applications
• Develop a detailed knowledge of all customer market segments and their needs
• Provide solutions for customers based on product knowledge and customer needs
• Provide quotations requested by assigned territory customers and assigned outside sales personnel
• Provide customer support services through order tracking, acknowledgments, confirmations of orders, RMA processing
• Process customer complaints and coordinate with other teams to identify a solution
• Collaborate with multiple functional departments to ensure an outstanding overall customer experience

Qualifications

• High school diploma required with 2 or more years inside or outside sales experience a plus
• Proven record of meeting- exceeding annual sales quota budget a plus
• Basic knowledge of MS Excel
• Experience working for a manufacturing company a plus
• Strong familiarity with TMS systems is a plus
• Familiarity with ERP systems is a plus

#LI-Onsite

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.