General Manager - ILSP

About the Company:

AssuranceSD is a mission-driven organization providing administrative services that enable individuals to take ownership over their personal care services, ensuring that they receive quality and comprehensive care with minimal disruption. Our mission is to help strengthen communities through enabling individuals to elect and manage their own care programs, including how, when, where and who delivers these services. This helps care recipients retain their dignity during what are often challenging times and ensures they receive the most appropriate services for their specific situation. Through facilitating self-directed home and community-based services, AssuranceSD improves the standard of home care available to aging seniors as well as individuals with special needs.

General Responsibilities:

At AssuranceSD, we relate our success directly to the strength of our management team. To continue operating at our high standards, we’re seeking a general manager who’s a born leader. This person should have experience overseeing business operations, human resources, finance, and customer service. The ideal candidate will be an excellent communicator with internal leaders and external clients and should have a strong ability to delegate responsibility and collaborate across a range of departments. This candidate should intimately understand the underlying processes and technologies that drive our team and use analytical modeling to apply data-driven decision making for continuous process improvement. Ultimately, the general manager should be driven by a desire to lead our business to maximum productivity and efficiency.

AssuranceSD Benefit Package Includes:

• Competitive Pay
• Health insurance with Company Contributions
• HSA
• Holiday Pay
• Paid time off.
• Dental insurance
• Vision insurance
• 401(k) with Company match
• Life insurance
• Long- and Short-Term Disability insurance
• Parental leave

Essential Duties and Responsibilities:

• Developing key performance goals and managing the performance of staff
• Creating and implementing strategies for business growth
• Hiring new staff within a department or business unit
• Working closely with account managers and other senior staff to retain clients; government contracting or management consulting experience is a plus
• Developing new solutions to meet client needs
• Improving internal processes for better productivity through process mapping and analytics; Lean Six Sigma experience preferred
• Identifying automation and operating model procedures to enhance operational workflows
• Developing analytical models and metric reporting to monitor performance trends to improve operations and customer service
• Managing the budget and monitoring the financial health of a location or business unit
• Supporting functional requirements gathering to enhance technology systems and performance dashboards
• Travel between the Milwaukee and Madison offices

Who You Are:

• Sufficient in MS Suite, including Visio, Excel, Outlook, Word
• Keen strategic thinking and planning
• High EQ with strong problem-solving skills and a tolerance for ambiguity
• Understanding of budget management and financial monitoring
• Leadership skills, including goal setting, motivating, training, change management, and mentorship
• Exceptional interpersonal and communication skills, including writing, speaking, and active listening
• Process improvement and data analytics experience; including setting operational KPIs and developing dashboards and reporting
• Experience with account management or other client relationship building (e.g., consulting, sales)
• Effective conflict resolution and problem-solving skills
• Good organization and time management
• Comfort working in a fast-paced, rapidly changing environment and role
• Knowledge of healthcare, self-direction, or FEA preferred

Equal Employer Opportunity Statement

We are an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. We are committed to diversity, equity, and inclusion, both in our hiring practices and in our experiences as a AssuranceSD employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

Disclaimer:

This job description indicates the general work necessary to adequately execute core job responsibilities. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Milwaukee, WI: Relocate before starting work (Required)

Work Location: On the road