Bilingual Spanish Customer Service Representative
Pay Starting at $12.50 per hour.
* Answer incoming customer service calls routed through an Automated Caller Distribution (ACD) System
* Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
* Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
* Ask probing questions to understand the customer's reason for calling and use problem solving skills to meet their individual needs
* Use product database and website to suggest merchandise appropriate for individual customers' needs
* Edit notes taken during phone call and customize standard letter used to accompany samples/coupons sent to consumers
* Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
REQUIREMENTS INCLUDE
* Minimum High School Diploma (or equivalent)
* Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
* Experience in an environment in which customer interaction is required
* Fluency in the Spanish language.
* Excellent oral and written communication skills in English and Spanish.
* Ability to translate during conversation
EEO Statement:
American Customer Care is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law.
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