Retail account manager

Summary Description of this Position :

The Retail Account Manager (RAM) - Smuckers role compliments and builds on the core work of the dedicated store coverage team, bringing additional expertise and focus to help improve store compliance, in-stocks, and open sales in the stores with the highest POS opportunity

The incumbent(s) in this position should exhibit the following ACOSTA values :

• People Minded - Must show dignity and respect to all people
• Integrity - Must exemplify the highest degree of ethical behavior
• Results Oriented - Must show passion, pride, and commitment to succeed
• Trust - Must be honest, sincere, and confident
• Teamwork - Must build trusting relationships
• Innovation - Must progress through a combination of creativity, common sense and vision
• Balance - Must maintain an optimistic attitude and keep perspective on what is important in life

Essential Functions of this Position :

Develop and maintain an excellent understanding of client's business, objectives, category, marketplace, and competitors

Complete all required training

Leverages and translates data and in store findings to create fact-based presentations to into robust value-added decks to influence decision making

Develop effective working relationship with client's contacts & Acosta Management team identifying and finding solutions for issues / opportunities that will impact on the performance & On Shelf Availability (OSA), within region and effectively manage any additional resource, and be responsible for the coordination of any activity

Increase sales volume using promotional tools available

Develop a monthly communication strategy that addresses the key points of Walmart SCOG, FOT (Feature Order Tool) and Seasonal features which integrates pallet and open stock offers, focusing on seasonal timeframes

Take ownership and responsibility for all specified focus / problem stores within the allocated RAM territory (reviewed each quarter) to drive availability and agreements through store manager meetings

To efficiently and economically plan all specified store visits to achieve the required outcomes

Engage the influencers and decision makers at each store and Market to agree plans to drive OSA in RAM call file

Support Market Manager in region by following the same process of creating and implementing solutions to drive assigned category availability

Build and maintain relationship with Market and Regional AP / Shrink Managers to agree on long term solutions where needed

To capture and pass on to Client and Acosta feedback gained from discussions with the store and regional managers of key retail partners

Data capture & insight reporting daily & weekly, creating business case studies for share & reapply across all retailers

Document successful case studies, highlighting joint value creation between account & client

To handle and store all client and Acosta product and equipment securely and in line with company policy

Develop action plans and engage all appropriate store, market & regional contacts

Experience Requirement :

• Bachelor’s degree or equivalent work experience; Bachelor’s degree preferred
• 5 years of relevant experience within Consumer-Packaged Goods (CPG)
• Comprehensive understanding of the marketplace and strong communication skills
• Ability to build rapport and trust with key decision makers
• Effective communication skills, highly able to influence without authority, leveraging store insights
• Strong presentation skills, entrepreneurial mindset, resilience, determination, and persistence
• Must have a valid driver's license and must be able to drive a car for extended periods of time
• Must be available for overnight travel
• Must be available for weekend work
• Must be able to work nights and holidays

Knowledge, Skill, and Ability Requirements :

Expertise in Microsoft software : PowerPoint, Excel, Word and Outlook and thorough knowledge of web-based applications

Must have excellent presentation and communication skills

Must be able to handle multiple projects simultaneously

Knowledge of financial operational processes

This job posting covers the general job duties for this position and does not imply that these are the only tasks required

The Acosta Group’s Talent Acquisition Team will go over any questions you have regarding the above during the interview process

The Acosta Group is an Equal Opportunity Employer

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Last updated : 2024-08-01