Presentation Products, Inc. is a New York City-based AV Design & Integration company looking for an AV Service Engineer to support our corporate & higher education customers (conference rooms, boardrooms, digital signage, LED walls, townhall spaces, etc.) This position will be based out of San Francisco, CA (and surrounding areas).
The AV Service Engineer is responsible for end-to-end troubleshooting, assessment and resolution of issues related to a customer’s Audio/Visual system(s). They will also provide Preventative Maintenance, Room Sweeps, Meeting & Event Support, and Client Training. They will adapt as needed to a variety of roles including Managed Services (dedicated client support) and Dispatched Services. They are a customer-facing representative and possess excellent customer service skills, a strong technical aptitude, and an ability to diagnose & solve complex problems. They should be familiar with PPI’s Service Offerings and call attention to new business opportunities.
This role offers a generous compensation package, 5 weeks of paid time off, health, dental and vision insurance, WageWorks pre-tax program, 401K with employer match, state of the art technology and office facilities– and many more unique and innovative fringe benefits. Our company offers a casual work environment and the ability to work with some of the largest companies in NYC as clients.
Department: Service
Classification: Non-Exempt
Compensations Range: $35-$42/Hour
Position Type: Full-Time
Reports to: Technical Operations Manager
Supervises: No direct reports, but this position mentors, coaches and helps develop the skills & careers of PPI Service Technicians.
Travel Requirement: Most clients are in the NYC Metropolitan area, but occasional travel may be required.
Summary/Objective: The PPI Audio-Visual Managed Service Engineer is one of the most senior level technical positions on the Client Services team. They provide level III service & support to our customers and are involved in troubleshooting and resolving the most complex technical issues. They continuously mentor and coach internal Service Technicians, helping them develop their skills and advance their careers.
Responsibilities and Duties:
Qualifications and Skills
Preferred Certification/Experience:
· The following certifications are preferred:
o OSHA 30, AVIXA CTS, Biamp Tesira forte, QSC QSYS Level 1, Extron Control Professional, AVIXA Networking Technology, Crestron Foundations of Programming, Crestron DM Certified Engineer, CompTIA A , Biamp VoIP, Crestron Certified Audio.
· Familiarity of industry practices
· Proficient in Microsoft Office
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Presentation Products, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time
Pay: $40.00 - $43.00 per hour
Expected hours: 40 – 45 per week
Benefits:
Schedule:
Travel requirement:
Ability to Relocate:
Work Location: In person
Salary : $35 - $42
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