Junior Project Manager

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patient experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!
Our businesses - Press Ganey, Forsta and Forsta Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients' target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retail, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

This position will require to work 8am-5pm PST (11am - 8pm EST).

Project Managers are chiefly responsible for facilitating an exceptionally high level of project execution for our clients. Specific job responsibilities include facilitation and execution of projects/surveys on schedule and within budget throughout a project lifecycle. You will build and maintain key relationships with our clients. This position involves daily interaction and coordination with both internal & external teams and requires excellent attention to detail and communication skills.

JOB DUTIES:
* Responsible for the coordination and completion of projects.
* Owns all aspects of projects. Sets deadlines, assigns responsibilities, monitors and drives progress of project. Acts as single point of contact for the client.
* Build deep relationships with Forsta's Surveys customers.
* Exemplify exceptional customer service skills by truly understanding customer requests and nurturing their accounts.
* Provides continual updates to management regarding status of projects & accounts.
* Grow the business with existing customers.
* Manage customer projects from start of finish including writing proposals, full project execution, and project invoicing.
* Coordinate support from internal team and vendors.
* Daily interaction with customers, vendors, and internal departments via phone and email.
* Main point of contact for key accounts, providing solutions to support client needs in a timely manner, and driving the day-to-day business.
* Immerses self in clients' business: understanding their challenges, objectives, external economic environment, industries; also knows their business model, how it is performing and what success looks like.

REQUIRED SKILLS AND ABILITIES:
* Bachelor's degree.
* 2 Years' of client facing experience.
* Experience working in the Market Research or Advertising industry is a plus.
* Account/Project Management experience is a plus.
* Professional demeanor, excellent written, and oral communication skills.
* Demonstrated track record of success in outstanding customer service.
* Capable of developing/maintaining long-term business partnerships with clients.
* Must be able to multi-task and effectively manage all responsibilities attached.

ABOUT YOU:
You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented - a driver of projects, gets things done, with a "can-do" attitude. This is a great opportunity to join a team of knowledgeable professionals.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forstawe are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected pay rate range is between $21.15 and $24.03. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/