Assistant Service Advisor

Overview
Prestige Auto Tech is looking to hire an Assistant Service Advisor who will make our customers feel welcome and confident that their needs are being met. We offer great benefits, no weekends and have multiple locations for growth opportunities.

Responsibilities

• Greet customers promptly and courteously
• Promptly answer inbound phone calls
• Perform outbound calls including follow-up calls daily and assist advisor with outbound calls as needed.
• Schedule appointments in our shop management system - TekMetric
• Create estimates
• Review and explain repairs and associated costs with customers
• Open Repair orders
• Follow up on each repair and keep customers informed of progress
• Follow car intake process
• Follow Loaner car process
• Notify customers when vehicles are ready for pick up
• Cash out Customers
• If service advisor not available or the situation calls for it take customer to vehicle
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• File reports
• Retrieves, maintains, and answers in a timely manner all correspondence that comes via email, CRM and company internal messaging software
• Fills in for service advisors in their absence
• Maintains customer waiting lounges throughout the day making sure that the area is clean, clutter-free, and that there is water in coffee machine
• Any other duties as assigned by the supervisor.

Qualifications

• Prior experience in automotive service or related field
• Strong sales and customer service skills
• Ability to transmit technical information clearly to customers
• Proven ability to work effectively in a fast-paced environment
• 1 years of service writing experience highly preferred

If you are a motivated individual with a passion for automotive services and customer satisfaction, we invite you to apply for the Assistant Service Advisor position.

Job Type: Full-time

Pay: $900.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Shift:

• Day shift
• No nights

Work Days:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $900