Medical Front Office Receptionist

NOT A FLOAT ROLE

Job Title

Front Desk Check In/Check Out

Job Overview

Manage clinic patient flow through the check in and out process while providing excellent customer service to increase patient satisfaction and ensure a smooth patient flow.

Responsibilities and Duties:

• One day prior to the clinic appointment, contact each patient not confirmed through text message to confirm their appointment. If the patient has a balance, the billing department will notify the front desk prior to clinic to collect at the time of the appointment. Please remind the patient we only accept credit and debit card payments for their upcoming appointment, and all paperwork must be signed prior to seeing our providers. Check the calendar for patients requiring assistance with transportation both to and from their appointment, and coordinate with the Legacy Transportation Driver. Eligibility can also be obtained through the Resource Schedule. Please click on the “E” button at the top of the Resource Schedule, select the dates you would like eligibility (for example, if you want tomorrow’s clinic date, please enter 5/7-5/8). The eligibility will be submitted, and at the end of the process you will be able to print a report. Anyone who was not verified will need to be contacted prior – there could be a typo in the demographic or info screen.
• Appointment day - New Patients – The Billing Department will check eligibility daily. You will need to scan a copy of the ID and insurance card (if applicable). New patients need to pay any applicable copays and/or patient balances (previous collection balances) prior to being seen. as previously discussed with the patient. Any deviations need to be approved in advance by the Practice Manager. Address any insurance eligibility issues with the patient and make the necessary corrections in the system. Double check the patient’s email, address, and phone to make sure they are accurate
• All new patient paperwork once completed and signed will be scanned in, including attorney liens if applicable. The insurance and referring provider fields must be populated for billing purposes. Ensure the patient has brought their imaging disks, and if not consult with the provider to see if the patient can still be seen without it. For Workman’s Comp, ensure any applicable case manager information is obtained and entered the EMR. Once these steps have been followed, the patient may be marked as checked in and ready for the MA.
• Appointment day – Follow Up Patients - Collect the applicable copay and/or patient balances as previously discussed with the patient (any balances over $500.00 need to be referred to billing to make sure the balance is accurate). Print two receipts to be signed by the patients
• Please ask if any changes have occurred since the last appointment date with insurance, address, and phone number. If so, please update the system with the appropriate changes. Check to make sure all required fields are populated regarding insurance and referring provider, and make sure applicable liens are signed and scanned into the chart. Once these steps have been followed, the patient may be marked as checked in and ready for the MA
• Check Out - To avoid patient miscommunication, at check out the patient passport must be complete with all referrals, orders, and any other pertinent information. The check-out person will then print an after-visit summary to give to the patient to review if anything was missed prior to them leaving the office
• Once the patient is ready for check out, a follow up appointment is made using the correct visit type (if applicable), or if the patient is discharged from our care and is an attorney lien, the discharge date will be noted on the patient passport and forwarded to the legal department for billing to review and begin the demand process
• End of each day - Ensure all visits are have been marked in the correct status – Cancelled (specific reason code used), no show, rescheduled, etc. Do not leave any appointment encounter in a pending status
• Print out daily close reports from both card machine and the EMR to balance end of the day posting in the system to the $ amount collected for that day. Attach receipts to the daily posting report and give to internal billing for review and approval
• Assist with Referral Management of the Fax Inbox Web Output and Fax Inbox Plug in modes for both commercial and legal patients
• The Front Desk staff are included in the appointments phone tree. If your provider is out, please answer the appointment lines as needed
• Any other practice related projects and tasks as assigned by management

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Medical receptionist: 2 years (Required)
• EMR: 2 years (Required)
• Insurance verification: 2 years (Required)

Work Location: In person

Salary : $17 - $19