What are the responsibilities and job description for the Account Manager position at PRIDENOW?
Rocket Shippers is growing and looking to add an Account Manager (AM) to our team! As a third-party logistics provider (3PL) and ecommerce fulfillment company, Rocket Shippers provides shipping solutions for a wide variety of customers nationwide. The Account Manager in this role will ensure seamless communication from onboarding new clients, managing client daily needs, upselling products/services, and ensuring accurate execution of all order fulfillment, allowing us to provide the highest level of service to our customers. This individual will play a vital role in managing our current and future client base as one of the main points of contact for Rocket Shippers customers.
Responsibilities:
- Act as main point of contact for assigned accounts.
- Successfully onboard new clients.
- Determine standard operating procedures with clients and work to provide solutions that fit their needs.
- Accurately enter customer orders into the order fulfillment management system
- Communicating via phone and email with contracted carriers to coordinate LTL and FTL freight inbound and outbound.
- Proactively investigate issues that arise and working with team members to provide solutions. To include issues surrounding packaging, shipping, and inventory control.
- Interface with clients via ZOOM, Microsoft Teams, phone call or email – virtual meetings will be held regularly with customers.
- Creating pickup and delivery appointments via phone and email
- Receive and approve proposals for LTF and FTF freight.
- Will be responsible for retaining client base.
- Assist with additional responsibilities as needed.
Required Skills:
- Minimum Associates Degree in Logistics or Business-related field
- 2 years working experience with Microsoft Outlook, Microsoft Excel, and Microsoft Word.
- 1 years’ experience in customer service or account management.
Preferred Skills:
- 2 years’ experience in logistics related environment (3PL or Ecommerce experience preferred).
- Advanced Microsoft Excel training or certificate.
- Advanced Grammar skills
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
Salary : $45,000 - $50,000
