What are the responsibilities and job description for the Customer service specialist position at PrideStaff?
Customer Service Specialist
LOCATION : Clark, NJ
PAY RATE : $22 / hr
HOURS : 8 : 30am-5pm - Monday thru Friday
Job Description
Looking for an exciting career opportunity with a well-established logistics firm in Clark, NJ? Look no further than PrideStaff, your trusted partner in employment.
We are seeking a highly motivated and energetic Customer Service Specialist to join this team.
As a Customer Service Representative, you will be the driving force behind the business. You will be responsible for identifying current customer needs and demonstrating how our services can benefit them on every shipment.
Providing exceptional customer service is a must in this role. While experience in customer service and the logistics industry is preferred, it is not required.
If you are passionate about customer service and are looking to take your career to the next level, apply directly today!
Duties and Responsibilities :
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.
- Excellent multitasking skills and computer software programs within their work space.
- Be a professional representative of our company that other employees look up to.
Job Requirements :
- High quality written and verbal communication skills
- Ability to adapt to changes in the work environment
- Accurate and able to produce quality work
- Dependability
- Problem solver
- Ability to work in teams and open to others’ views
- Show respect toward others with cultural differences
- Quality decision making
- To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems;
Spreadsheet software, and Word Processing software.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Qualifications
Education / Experience
- Minimum high school diploma required. Some college preferred but not required.
- Logistics experience preferred but not required.
Mathematical Skills :
Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability :
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Language Skills :
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Computer Skills :
To perform this job successfully, an individual should know Database, Internet, Order processing systems, and Microsoft software.
Compensation / Pay Rate (Up to) : $23.00 - $25.00 Per Hour
Last updated : 2024-07-10
Salary : $22 - $25
