IT Helpdesk Support

Responsibilities:

• Maintain and oversee Client service hardware and software Inventories to meet up-to-date, accurate, and reportable customer expectations. . Work closely with a team to resolve application issues and evolve applications as required. Supporting various sites
• Ensure that users are opening tickets for Incidents and Requests for tracking, escalation, quick resolution purposes.
• Provide 1st & 2nd level technical support to end-users by certifying, installing, and maintaining desktops, laptops, related peripherals, mobile devices, TOIP phones, video conference systems, corporate standard software, and specific business software lines proper functionality and adherence to corporate standards.
• Maintain and process tickets for Client Service Incident and Service Request resolution to meet customer expectations for resolution, escalation, and reporting.
• Provide training and guidance to end-users regarding usage, policies, procedures, and security on standard hardware and software.
• Ensure all incidents, Service Requests, Change Management processes are appropriately followed and communicated within the target to satisfy SIA and departmental requirements.
• Advise other support staff members regarding complex problems or Issues; offer assistance in resolution; escalate to other IT groups
• Participate and communicate with global TGITS teams, Particularly the Mobility, Security, and Workstation teams, to ensure coherence In the implementation and communication of TGITS global standards, services, and solutions.
• Implement software Installation packages, security and OS patches, and application updates utilizing automated electronic distribution.
• Participate In projects or be responsible for complex tasks to ensure technically and economically feasible solutions that meet business objectives.
• Provide Local IT Support for all IT Domains. This includes providing intelligent hands support for the Network Team and the Server Infrastructure Teams.

Requirements:

• Flexibility to work extended hours as required.
• Customer service-oriented, excellent written and verbal communications skills, ability to multi-task, work well with others.
• College requirements bachelor or Associates of Applied Science.
• Minimum 5 years of experience with end-user support
• Spanish and French-speaking are a plus.
• Excellent communication skills with clients, vendors, and other IT Staff
• Strong analytical assessment, Ability to work independently and as part of a team.
• Self-starter, ability to work with limited supervision, ability to multi-task.
• Customer service-oriented, excellent written and verbal communications skills, ability to multi-task, work well with others. “People person”
• 30-35$

APPLY TODAY OR CALL FOR MORE INFORMATION 713-405-3508

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Help desk: 5 years (Required)
• Service now ticket systems: 5 years (Required)

Work Location: One location