Quality Assurance Specialist

--Step into a pivotal role where your expertise in Quality Management Systems will shape the future of a dynamic Texas City Complex. Take the lead in training and development, and be instrumental in maintaining the highest standards of compliance and operational excellence.--

Primary Services is excited to announce the role of Quality Assurance Specialist for a leading organization in the Texas City area. As a QMS Specialist, you will drive quality initiatives, coordinate essential training programs, and ensure rigorous compliance with both regulatory and internal standards. This is a unique opportunity to make a significant impact while enjoying a direct-hire position in a thriving on-site environment.

Responsibilities

• Maintain and oversee the customer complaint process, ensuring timely and accurate responses.
• Track key performance indicators (KPIs) related to customer complaints and provide insights to site leadership.
• Collaborate with site leadership on root cause investigations (RCI) and track results for trend analysis.
• Assist in the creation of operating procedures, policies, and forms for the Texas City Complex.
• Manage a library of control documents, ensuring all employees have easy access.
• Lead internal and external audit processes to ensure full compliance with site and regulatory requirements.
• Develop, plan, and implement technical training programs for field staff and new employees.
• Ensure training course materials are up-to-date and readily available.
• Create innovative training programs for skill enhancement, performance improvement, and career development.
• Assess the effectiveness of training programs and their impact on employee skills and KPIs.
• Manage and maintain online training systems, ensuring staff compliance with all training requirements.
• Conduct and administer training in both classroom and field settings.
• Track employee progress by maintaining training files, including testing, certification, and demonstration records.
• Oversee contractor training and ensure compliance with company standards.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Extensive experience with Quality Management Systems and regulatory compliance.
• Proven track record in developing and implementing training programs.
• Strong knowledge of root cause investigations and trend analysis.
• Exceptional organizational skills with the ability to manage multiple assignments.
• Advanced proficiency with document control and audit processes.
• Excellent communication skills, comfortable speaking to large groups.
• Ability to motivate and effectively train others in both classroom and field environments.

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