What are the responsibilities and job description for the District Manager position at Prime Now LLC?
- A Bachelor's Degree or 2 years Amazon (blue badge/FTE) experience
- 2 years of direct management experience for employees and their performance
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Who are we?
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker retail locations? Curious to be at the heart of where innovation meets customer obsession? Our Global Specialty Fulfillment network delivers millions of packages and smiles to Amazon customers every day at their doorstep. We are looking for motivated, customer-focused individuals who want to join our team as leaders. In this role, you will ensure employee productivity is maximized and customer engagement is achieved.
About the Role
We are looking for an Area Manager who can bring Amazon’s customer obsession to life. You will manage the end-to-end operations for multiple locations and lead a team of shift leaders to delight customers. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, and fun.
In this role, you will:
- Manage a team of shift leads and associates, including hiring and onboarding new team members, directing work, managing performance, providing regular feedback, and supporting career development and employee growth.
- Manage and delegate daily operations to drive exceptional results, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing training where needed.
- Own the customer experience for your locations by maintaining a strong culture built on Customer Obsession and Amazon’s Leadership Principles
- Measure key performance indicators to drive performance metrics, manage inputs that deliver results, and convey performance results for regular business reviews.
- Spend and prioritize time across multiple sites and invest in development of direct reports to ensure strong leadership in the stores.
- Create and maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and packages.
- Respond to escalations and provide guidance to associates on what issues should be escalated or resolved on their own.
- Commute and/or travel required between 50-75% to multiple sites or locations
- Work flexible hours including nights, weekends, and holidays
- Respond to escalations and provide guidance to associates on what issues should be escalated or resolved on their own.
- You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time
- Experience managing a team of 20 employees
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Excellent customer service, communication, and interpersonal skills
- A Bachelor’s Degree in Engineering, Operations, Supply Chain/Logistics, or a related field
Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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