What are the responsibilities and job description for the Call Center Agent position at Prime?
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
LOCATION: CINICNNATI OH 45245- ONSITE DAY-1
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manners
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Cincinnati, OH: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you vaccinated?
This is On-site role from day-1.
- Please share email address:
Education:
- High school or equivalent (Preferred)
Work Location: One location
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