Bilingual Baggage Agent/Passenger Service Agent

PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger, and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers.

Our team is focused on quality, safety and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and strong business partner for our customers.

We are currently looking for Baggage Handling Agents to join our growing team. As a valued member of the PrimeFlight team, you will provide prompt and efficient service to our Airline partner and their customers by performing the following duties:

• Assist Passengers with all baggage-related issues including loss, delay, damage and alleged pilferage claims.
• Set delayed baggage up for delivery and/or forward delayed daggage
• Arrange for replacement or repair of passenger baggage as required
• Prepare reports and make certain delay and damage cause code assignments as required
• Issue customer compensation as per carrier policy
• Exceed PrimeFlight Customer Service Standards in a stressful baggage service office environment
• Become certified and enforce the hazmat/dangerous goods policy of the customer airline(s) concerning checked baggage
• Demonstrate regular, predictable attendance at job location
• Exceed PrimeFlight customer service and safety standards
• Carry out other duties as assigned.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, and Oral Communication

General Qualifications:

• 18 years of age
• Reliable transportation
• Eligible to work in Canada
• Must be able to pass a background check, and able to obtain and maintain a Restricted Area Identification Card (RAIC)

Linguistic requirements 

Candidates must speak English and Mandarin fluently. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Continuously stand and walk for 6-8 hours
• Lift 50 pounds or more:
• Must be able to lift, push, pull, or carry heavy bags
• Must be able to bend, stretch, twist, squat, and reach out with the body, arms, and/or legs
• Must be able to lift bags high enough to transport luggage
• Use hands to finger, handle, or feel
• Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
• Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Because the job involves heavy physical work, it is important to be physically strong.

PrimeFlight Aviation Services is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.