Welding Machine Sales Customer Support

As part of the PrimeWeld Customer Service team, This role will provide a challenging and rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs. This position will be a part of our machine sales and customer service team.

If you have a positive and enthusiastic attitude?

As well as a passion for delivering a best in class customer experience,

then this might be the job for you!

Knowledge of MIG, TIG and stick welding a must.

ESSENTIAL FUNCTIONS:

• Facilitate the needs of our customers, warehouse, and divisions including but not limited to order entry, expediting, quotes, and returns.
• Recommend the proper weld process and products over the phone or through email with user customers.
• Inside sales support, which includes processing sales related requests from the end user
• Manage 25 in-bound calls per day assisting customers and the PrimeWeld Sales team with product and or account assistance
• Responsible for data entry, including but not limited to, order entry and account management
• Review and respond to time sensitive emails
• PrimeWeld is built on providing the best customer experience an end user can have.

Qualifications

• Minimum of two years’ working in a customer service environment preferred.
• Product knowledge and basic understanding of PrimeWeld products and features and welding preferred.
• Must have a positive and enthusiastic attitude, while being self-motivated, with a desire to help the customer
• Ability to make sound customer-oriented decisions in a fast-paced environment with the ability to multi-task
• Excellent verbal and written communication skills, with the ability to compose professional emails

Ability to build and maintain strong relationships with internal and external customers

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Blackwood, NJ 08012: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• ac tig welding: 1 year (Required)

Work Location: In person

Salary : $42,000 - $52,000