Corporate Trainer

Position Summary: This position is responsible for developing and delivering job specific, professional development, and technical training to improve individual and organizational performance. Training needs and priorities are determined in partnership with the Director of Retail Operations.

• Deliver job specific, professional development, and technical training sessions in response to business needs. All sessions presented should be consistent, professional, and utilize adult-learning principles and facilitation skills best practices.
• Develop training material for new training programs; review, evaluate, and modify existing and proposed programs; recommend appropriate changes.
• Identify the developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge and skills. Training needs and priorities are determined in partnership with the Director of Retail Operations.
• Prepare, update, and distribute training aids such as instructional material, handouts, quick reference guides, knowledge tests, evaluation forms, and visual aids.
• Ensure preparation activities are completed prior to each training session (i.e. communicate details of upcoming training to appropriate audience, ensure training session details are added to the Training team’s various scheduling tools, plan/schedule post-training activities, set-up classroom and/or audiovisual equipment, review/update/print needed materials).
• Ensure that ongoing communication regarding each trainee’s performance occurs during each training cycle.
• Ensure post-training activities are completed after each training session (i.e. grade material and communicate results, send out survey to all training participants, deliver post-training activities/follow-up to reinforce key points, follow-up on the trainee’s performance level post-training).
• Confer with management, supervisors and employees to gain knowledge of work situations requiring training, and to gain understanding of changes in policies, procedures, regulations, and technologies.
• Actively engage with various corporate project teams and workgroups to assess learning needs and develop appropriate training plans/curriculums.
• Ensure timely completion of various recurring training duties such as administration of the Bank’s eLearning solution, responding to audit requests, reporting training activities and other accomplishments, and maintaining the department’s intranet page.
• Exhibit the Bank’s customer service standards for both internal and external customers.
• Engage in ongoing learning and development in order to keep up with industry trends, obtain information for use in training programs, and enhance individual knowledge, skills, and abilities.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.
• Perform all other duties as assigned.

• Bachelor’s Degree in Business, Education, or related equivalent education/work experience
• Minimum of two years of training and development experience required
• Minimum of five years of banking experience preferred
• Association for Talent Development Master Trainer Certificate or equivalent designation preferred

• Working knowledge of training design, delivery, and evaluation methods
• Ability to teach others as well as actively listen to and respond to the learning needs of others
• Strong organizational and time management skills
• Ability to handle multiple priorities and work well under pressure with multiple deadlines
• Ability to work in a team oriented environment and strong collaboration skills
• Ability to work a flexible schedule to include possible weekends and/or holidays based on training needs
• Ability to travel within the Bank’s market area to assess training needs/deliver training as well as outside of the Bank’s market area to obtain continuing education
• Ability to utilize various virtual training methodologies
• Excellent interpersonal and communication skills, both written and oral
• Excellent computer skills relevant to Microsoft Office Suites (i.e. Word, Excel, PowerPoint, Outlook) and related departmental software
• Proficient with various e-learning solutions to include Adobe Captivate

• Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer.
• Continuous visual review of documents such as financial statements, contracts, spreadsheets, policies, process guides, and other electronic and printed material.
• Frequent need for analytical and critical thinking.
• Frequent high stress periods of high volume work with tight deadlines.
• Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use.
• Continuous communication: verbal and written, in-person, phone and electronic.

• Office environment with occasional travel to branch locations

Experience

• Association for Talent Development Master Trainer Certificate or equivalent designation preferred
• Minimum of five years of banking experience preferred
• Two years of training and development experience required

Education

• Bachelors or better in Education or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)