What are the responsibilities and job description for the Call center representative position at Prioxtel Virtual Solutions?
Join OurTeam : WorkfromHome Call Center RepresentativeWanted!
Areyou ready to be the superhero voice that connects our clients withtheir cherished customers Were actively seeking a passionate CallCenter Representative to work remotely serving as the crucial linkbetween our clients and their current and potential customerbase.
WhatMakes UsDifferent :
Wereon the lookout for someone who thrives on tackling customer issueshandling complaints with finesse and turning inquiries intoopportunities.
Your mission To be the proactive problemsolverensuring that customer satisfaction is always front and center ineverything youdo.
WhyChooseUs
- RemoteFlexibility : Work from the comfort of your own home on yourterms.
- CustomerCentricFocus : Be the hero solving puzzles for our clients and theircustomers.
- ProfessionalGrowth : Join a team that values your input and offers room forcareeradvancement.
Responsibilities :
- Manageinbound and outbound calls with efficiency andcharm.
- Followconversation prompts and scripts withfinesse.
- Identifycustomers needs research their issues and provide effectivesolutions.
- Seizeopportunities to upsell products like apro.
- Buildlasting relationships and go the extra mile forcustomers.
- Keepcomprehensive records of all interactions in our call centerdatabase.
- Attendeducational seminars to sharpen yourskills.
Requirements :
- Strongphone and verbal communication skills plus active listeningabilities.
- Empatheticcustomer focus with the flexibility to handle variouspersonalities.
- Abilityto multitask set priorities and manage timeeffectively.
- Highschool degree orequivalent.
- Flexibleschedule to accommodate varyingshifts.
Readyto embark on this exciting journey with us Apply now and lets shapeexceptional customer experiencestogether!
Computer / Office Requirements Laptop or Desktop Computer ComputerMonitor (15" or higher). Computer Hard Drive with only thefollowing Operating Systems : Windows 10 or Windows 11.
ComputerHard Drive with 1 or more GHz dual-core processor and a memory of 8GB RAM or more. Computer Keyboard and Mouse Hard-Wired Land LineTelephone (plain old telephone line) w / long distance andinternational long distance service (preferably through your cableprovider) (required for a few clients) Hardwired Broadband InternetService via DSL, Cable or Fiber Optic with an internet connection : minimum download speed of 10 Mbps or higher and a minimum uploadspeed of 3 Mbps or higher.
Internet Software : Chrome Noisecanceling headset with microphone (Brands : Logitech, Plantronics orMicrosoft) Some items are not needed at the time ofapplication
Last updated : 2024-06-28
