Manager Patient Services

POSITION SUMMARY

The Manager, Patient Services ensures that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all age groups, ethnic groups and physical handicaps. Responsible for the supervision of the daily activities of the front desk including supervising registration personnel, anticipating patient volume, monitoring patient flow, monitoring staff productivity and related reporting; collaborates with other service areas in providing a consistent standard of service across the practice.

ROLE AND RESPONSIBILITIES

• Oversees the front desk operations, including the waiting room, exam rooms, consult rooms and performs regular checks to ensure that there is appropriate coverage.
• Responsible for managing personnel, including hiring, firing, training, work-load distribution, and performance evaluation decisions in assigned practice(s).
• Responsible for all aspects of practice operations to optimize efficiency, including preparing provider scheduling templates, coordination of staff scheduling, real-time space management, patient flow, information flow.
• Interacts extensively with the Director of Operations to assess the operational needs of the practice including working within budgetary guidelines.
• Anticipates and addresses issues related to staffing, room assignment, and equipment or supplies that could negatively impact the efficient flow of the operation
• Participates in the development and implementation of policies and procedures consistent with the standards.
• Maintains an in-depth knowledge of the changing health care environment; supports and implements programmatic initiatives for care improvement and cost reduction.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis; ensures healthy and collaborative administrative relationships within the practice.

POSITION QUALIFICATIONS

Education: Bachelor’s degree in relevant discipline is required. Equivalent experience in lieu of education is acceptable.

Certificates & Licenses

None required

Experience: 8 years of diverse front desk experience required, 3 years in a managerial position; demonstrated experience selecting, training, and evaluating the performance of multiple staff members.

KNOWLEDGE/SKILLS/ABILITIES

·         Ability to direct, manage, implement, and evaluate department operations.

·         Ability to establish department goals and objectives that support the strategic plan.

·         Ability to effectively plan, delegate and/or supervise the work of others.

·         Ability to work evenings, nights, and weekends as necessary.

·         Ability to recognize, analyze, and solve a variety of problems.

·         Ability to work independently and/or in a collaborative environment.

Computer Skills

·         Facile with Microsoft Products

·         Within 4 weeks of hire must be facile with Athena PMS and practice based EMR 

WORK ENVIRONMENT
An office environment with controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.